Terms of Service (Terms & Conditions) for State Bank of India's RTGS/NEFT
State Bank of India shall endeavor to provide its customer, the Real Time Gross Settlement (RTGS), National Electronic Fund Transfer (NEFT) facility through its Internet Banking Portal www.onlinesbi.com (as defined hereinafter) subject to the Terms of Service (Terms & Conditions) herein specified.
In these Terms of Service (Terms & Conditions), unless the context indicates otherwise, the following words and phrases shall have the meanings indicated against them:
“RBI” means the Reserve Bank of India.
"RTGS" means the Real Time Gross Settlement System of RBI.
“RTGS (Membership) Business Operating Guidelines, 2004” shall mean the Real Time Gross Settlement System Business Operating Guidelines, 2004 issued by RBI, and any amendment/modification of the same from time to time. “RTGS (Membership) Regulations, 2004” shall mean the Real Time Gross Settlement System (Membership) Regulations, 2004 issued by RBI, and any amendment/modification of the same from time to time. Hereinafter the above guidelines and regulations will be collectively referred to as the “Regulations”.
"Bank" means State Bank of India , incorporated under the State Bank of India Act, 1955 and having its Corporate Office at Madame Cama Road, Mumbai – 400 021, herein after called the Bank, (which expression shall, unless it is repugnant to the subject or context thereof, include its successors and assigns).
"OnlineSBI" means Internet Banking facility offered by State Bank of India.
"Customer" shall mean the applicant/ remitter availing Other Bank Transfer facility made available through OnlineSBI .
"Account(s)" refers to the customer's bank account(s) maintained with State Bank of India, to be used for payments through RTGS, in addition to regular banking operations.
“RTGS Business Day” shall mean a day other than (i) Sundays and national holidays (ii) a day on which RBI does not provide RTGS, or (iii) a day on which normal business cannot be transacted due to storms, floods, bandhs, strikes etc.
“Regulations” shall have the meaning given to that term in clause 2 of these Terms of Service (Terms & Conditions) and shall include RTGS (Membership) Business Operating Guidelines, 2004 and RTGS (Membership) Regulations, 2004.
"RTGS Request" means an unconditional RTGS instruction issued by the customer to the Bank, in form, manner and substance as the Bank may prescribe or require including Internet banking channel, to effect a transfer of funds for a sum of money expressed in Indian rupees, to the designated account of a designated beneficiary in India with a scheduled bank, that shall be effected by debiting the account of the customer.
All references to singular include plural and vice versa.
All references to any gender shall include the masculine and also the feminine as well as neutral gender.
“Words or expressions used in these Terms of Service (Terms & Conditions), but not specifically defined herein shall have the respective meanings assigned to them by the Bank or the RBI from time to time”.
Terms
To avail/ use the facility of RTGS Request, a customer shall submit to the Bank an RTGS Request. The Bank shall be entitled, at its sole discretion, to accept and process or reject such RTGS Request.
The Terms of Service (Terms & Conditions) shall be in addition to and not in derogation of the Terms of Service (Terms & Conditions) relating to any account of the customer and the Terms of Service (Terms & Conditions) governing the RTGS Request, regulations, circulars, orders, notifications, press releases, instructions issued by RBI from time to time, including the aforesaid regulations and any practices and / or policies followed by the Bank from time to time. The customer hereby acknowledges that the customer has read and understood the Regulations and agrees that the rights and obligations provided therein and in these Terms of Service (Terms & Conditions) in so far as it relates to the customer shall be binding on him/her/ it with regard to every RTGS Requests made by him /her/ it.
The customer understands and agrees that availing the facility of RTGS shall not be construed as creating any contractual or other rights with or against RBI or any other participant in the RTGS other than the Bank.
The Bank shall have no obligations to any person including any beneficiary (or any person claiming under or through such beneficiary) other than the customer, for the execution of any RTGS Request. All obligations of the Bank to the customer in relation to any RTGS request shall cease upon the execution of the RTGS Request.
Notwithstanding anything contained herein, all Terms of Service (Terms & Conditions) stipulated by the Bank in connection with the customer’s accounts and conditions governing the Internet banking service of the Bank shall continue to apply.
Scope of RTGS
RTGS is a payment system in which both processing and final settlement of fund transfer instructions happens on real time basis. It is a gross settlement system where transfers are settled individually by the RBI, i.e. without netting debits against credits. RTGS effects final settlement continuously rather than periodically and the settlements are immediate, final and irrevocable.
Rights and Obligations of the Customer
The customer shall be entitled, subject to the regulations and the Bank’s practices, to issue RTGS Request.
The customer shall submit the RTGS Request in the prescribed format from time to time, which is complete in all respects. The customer shall be responsible for the accuracy of the particulars given in the Request and shall indemnify the Bank against any loss arising on account of any error in his/her RTGS Request.
Any RTGS Request executed by the Bank if the Bank had executed the request in good faith and in compliance with the security procedures, shall bind the customer.
The customer shall ensure availability of sufficient funds in his/ her account properly applicable to the RTGS request at the time of execution of the request by the Bank. Where however, the Bank executes the RTGS request without properly applicable funds being available in the customer’s account, the customer shall be bound to pay to the Bank the amount debited to his account for which an RTGS was executed by the Bank pursuant to his request, together with interest and charges.
The customer agrees that the RTGS request shall become irrevocable when it is executed by the Bank.
The customer agrees that in the event of any delay in the completion of the Funds Transfer or any loss on account of error in the execution of the Funds Transfer pursuant to an RTGS request, the Bank’s liability shall be limited to the extent of payment of interest at the Bank rate for any period of delay in the case of delayed payment and refund of the amount together with interest at the Bank Rate upto the date of refund, in the event of loss on account of error, or negligence on the part of the Bank.
The customer shall forthwith report to the Bank any discrepancy in the execution of a RTGS Request by the Bank. The Customer agrees that, in any event, he/ she shall not be entitled to dispute the correctness of the execution of the request or the amount debited to his/her Account, after five RTGS business days from the date of the execution of RTGS request.
The customer agrees that no special circumstances shall attach to any RTGS request executed under the RTGS facility and under no circumstances the customer shall be entitled to claim any compensation in excess of the amount that is provided in clause (vi) above.
The Bank shall have the sole discretion to decide on the cut-off time for transmitting the settlement instructions. RTGS request received after cut-off time or on a day other than an RTGS Business Day shall be executed on the next RTGS Business Day.
The customer agrees that he/she is aware that there is a risk of non – payment to the beneficiary on the day of the transaction. The same may be for any reason whatsoever, including a holiday at the beneficiary’s branch. The Bank or the RBI or any other participant in the RTGS shall not be liable, in any manner whatsoever, to the customer for any such delay.
The customer agrees and understands that the RTGS request is not a negotiable instrument. It is merely an instruction to the Bank to debit the designated Account and remit the money to the beneficiary’s bank through the RBI using RTGS, for credit to the beneficiary’s account. The customer agrees that the Bank shall have no obligation to any person including any beneficiary (or any person claiming under or through such beneficiary) other than the customer, for the execution of an RTGS request.
By availing of the RTGS Request facility, the customer shall be deemed to have acknowledged and accepted these Terms of Service (Terms & Conditions) and shall be binding under the process of RBI – RTGS Scheme. The customer also agrees to enter into, make, sign, execute, deliver, acknowledge and perform any agreement, deed, writing or thing that may in the opinion of the Bank be necessary, proper and expedient for the aforesaid purpose. These Terms of Service (Terms & Conditions) will be in addition to and not in derogation of the Terms of Service (Terms & Conditions) relating to any account of the customer or the Terms of Service (Terms & Conditions) governing the Internet Banking service of the Bank.
Rights and obligations of the Bank
The Bank shall execute an RTGS request issued by the customer duly authenticated by him/her and as verified by the security procedure, unless:
The funds available in the account of the customer are not adequate or applicable to comply with the Request and the customer has not made any other arrangement to meet the payment obligation.
The RTGS Request is incomplete or it is not issued in the agreed form. The RTGS Request is attached with notice of any special circumstances. The Bank has reason to believe that the RTGS Request is issued to carry out an unlawful transaction. he Request cannot be executed under RBI RTGS scheme for any other valid reasons. The customer’s account is attached under provisions of any law.
No RTGS Request received from a customer shall be binding on the Bank until the Bank has accepted it. An acknowledgement of receipt of the Request shall not be construed as binding the Bank to execute the same, other than in terms of these Terms of Service (Terms & Conditions) and the right reserved by the Bank to reject or refuse to carryout of any RTGS Request. The customer agrees that no prior or written intimation or notice of such refusal or rejection needs to be provided by the Bank.
The Bank shall, for execution of every RTGS Request, be entitled to debit the designated account of the customer, the amount of the funds transferred together with charges payable thereon, whether or not the account has sufficient balance.
Fees and / or Charges
The Bank will levy fees and / or charges for use of RTGS Request facility, which will be notified to the customer from time to time. Any change in the fees and / or charges will be notified by hosting the same on Bank’s web page. The said charges shall be in addition to any charges, which the RBI may levy on any given transaction.
The Bank at its discretion may waive the levy of fees and/ or charges during such period as it may decide.
Instructions
The customer is responsible for the accuracy and authenticity of the instructions provided to the Bank and the same shall be considered to be sufficient to execute the RTGS Request. The Bank shall not be required to independently verify the instructions.
The Bank has no liability if it does not or is unable to stop or prevent the execution of any instruction revoked by the customer. Where the Bank considers the instructions to be inconsistent or contradictory, it may at its discretion either (i) seek clarification from the customer before acting on the instruction or (ii) act upon any such instruction as it thinks fit.
The Bank shall not be liable for any loss or damage arising or resulting from delay in transmission, delivery or non-delivery of electronic messages, or any mistake, omission, or error in transmission or delivery thereof, or in deciphering the message from any cause whatsoever, or from its misinterpretation, or the action of the beneficiary Bank, or any act or event beyond it’s control.
The Bank shall not be under any obligation/ duty to assess the prudence or otherwise of any instruction. The Bank has the right to suspend the operations through the RTGS Request if it believes that the customer’s instructions will lead to or expose the Bank to direct or indirect loss or may require an indemnity from the customer in such form, substance, and manner as it deems fit before continuing to operate the RTGS Request. All instructions issued by the customer, are the sole responsibility of the customer.
RTGS Requests received after the cut-off time will be executed by the Bank on the next RTGS business day. There shall be no RTGS on Sundays, national holidays, a day on which RBI does not provide RTGS, and on days on which normal business cannot be transacted due to storms, floods, bandhs, strikes etc.
Sharing of Information
The customer irrevocably and unconditionally authorizes the Bank to access all the customer?s accounts and records for the purpose of providing the RTGS facility. The customer agrees that the Bank may hold and process his/her personal information and all other information concerning RTGS requests and / or information concerning his/her account(s) on computer or otherwise in connection with the RTGS facility as well as for analysis, credit scoring and marketing etc.
Disclaimer of Liability
The Bank does not hold out any warranty and makes no representation about the quality of the RTGS facility. The customer agrees and acknowledges that the Bank shall not be liable and shall in no way be held responsible for any damages whatsoever, whether such damages are direct, indirect, incidental or consequential, and irrespective of whether any claim is based on loss of revenue, interruption of business, transaction carried out by the customer and processed by the Bank, information provided or disclosed by the Bank regarding customer?s accounts or any loss of any character or nature whatsoever, and whether sustained by the customer or by any other person.
The Bank shall endeavour to execute and process the transactions as proposed to be made by the customer promptly but shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law.
The Bank shall not be liable for any unauthorized persons accessing the records and/ or Accounts / information through the use of RTGS facility and the customer hereby fully indemnifies and holds the Bank harmless against any action, suit, proceedings initiated against it or any loss, cost or damage incurred by it as a result thereof. The Bank shall under no circumstance, be held liable to the customer if the RTGS Facility is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of the Bank.
Illegal or improper use of the RTGS facility shall render the customer liable for payment of pecuniary charges or penalties, which the Bank may at its sole discretion, decide or may result in suspension of the RTGS Facility to the customer. The customer hereby also agrees to fully indemnify and hold the Bank and its subsidiaries and affiliates harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereof.
All the records (including electronic records) of the Bank generated by the transactions arising out of the use of the RTGS facility, including the time of the transaction recorded shall be conclusive proof of the genuineness and accuracy of the transaction. For the protection of both the parties, and as a tool to correct misunderstandings, the customer understands, agrees and authorises the Bank, at its discretion, and without further prior notice to the customer, to monitor and record any or all communications, whether oral or electronic between the customer and the Bank and any of its employees or agents or instruction provided by the customer to the Bank.
The Bank expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the RTGS Facility.
Indemnity
The customer agrees, at his/ her/ their own expense, to indemnify, defend and hold harmless the Bank and any of their directors, employees, representatives and / or agents against any claim, suit, action or other proceedings brought against them by a third party, to the extent that such claim, suit, action or other proceedings brought against such person is based on or arises in connection with any action of the customer, including but not limited to:
a violation of the Terms of Service (Terms & Conditions) by the customer;
any use of the RTGS Facility by the customer;
any misrepresentation or breach of representation or warranty made by the customer contained herein;
any breach of any covenant or obligation to be performed by the customer hereunder;
The customer agrees to pay any and all costs, damages and expenses, including, but not limited to, attorneys? fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, and action or proceeding attributable to any such claim.
The customer hereby agrees that under all circumstances, the Bank?s aggregate liability for claims relating to the RTGS facility, whether for breach or in tort shall be limited to the transaction charges / fees or consideration paid by the client for the service, excluding any amount paid towards transactions.
Assignment
The Bank shall be entitled to sell, assign or transfer it?s right and obligations under this Agreement to any person of Bank?s choice in whole or in part and in such manner and on such Terms of Service (Terms & Conditions) as the Bank may decide. Any such sale, assignment or transfer shall conclusively bind the customer and all other concerned persons.
The customer, its successors and assigns are bound by the terms of this Agreement. However, the customer shall not be entitled to transfer or assign any of its rights and obligations under this Agreement.
General Conditions
The Terms of Service (Terms & Conditions) and/or the operations in the Account(s) maintained by the customer with the Bank and the usage of RTGS facility shall be governed by the laws of India. Any legal action or proceedings arising out of these Terms of Service (Terms & Conditions) or in relation to the RTGS facility shall be brought in the courts or tribunals at Mumbai in India. The Bank may, however, in their absolute discretion commence any legal action or proceedings arising out of these Terms of Service (Terms & Conditions) in any other court, tribunal or other appropriate forum, and the customer hereby consents to that jurisdiction.
The Bank shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the account to the extent of all outstanding dues, whatsoever, arising as a result of the RTGS facility extended to and/ or used by the customer.
The customer agrees and understands that RBI may terminate, modify, assign the provisions of their RTGS facility and the customer shall abide by the same.
The customer agrees and undertakes that the Bank’s RTGS facility will not be used for any money laundering activity.
The Bank also has the absolute discretion to amend or supplement any of the Terms of Service (Terms & Conditions) as stated herein at any time. The Terms of Service (Terms & Conditions) , as modified from time to time , and as made available on the OnlineSBI portal will be applicable to all RTGS Requests submitted thereafter, and by using the services after any such modification made by the Bank, the customer shall be deemed to have accepted the modified Terms of Service (Terms & Conditions).
Notices under these Terms of Service (Terms & Conditions) to the customer may be given through electronic mail or Bank’s website “www.OnlineSBI.com” and in case of the Bank to its Corporate Office address as set out hereinabove. Such notices will have the same effect as a notice served individually to each customer.
Any provision of these Terms of Service (Terms & Conditions), which is prohibited or unenforceable in any jurisdiction, shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of these Terms of Service (Terms & Conditions) or affect such provision in any other jurisdiction.
In these Terms of Service (Terms & Conditions), unless the context indicates otherwise, the following words and phrases shall have the meanings indicated against them:
“RBI” means the Reserve Bank of India.
“NEFT” means the National Electronic Funds Transfer of RBI.
“RBI NEFT Regulations 2005” shall mean the National Electronic Funds Transfer Regulations, 2005 issued by RBI, and any amendment/modification of the same from time to time. Hereinafter the above guidelines and regulations will be collectively referred to as the “Regulations”.
"Bank" means State Bank of India , incorporated under the State Bank of India Act, 1955 and having its Corporate Office at Madame Cama Road, Mumbai – 400 021, herein after called the Bank, (which expression shall, unless it is repugnant to the subject or context thereof, include its successors and assigns).
"OnlineSBI" means Internet Banking facility offered by State Bank of India.
"Customer" shall mean the applicant/ remitter availing NEFT facility made available through OnlineSBI.
"Account(s)" refers to the customer's bank account(s) maintained with State Bank of India, to be used for payments through NEFT, in addition to regular banking operations.
“Regulations” shall have the meaning given to that term in clause 2 of these Terms of Service (Terms & Conditions) and shall include RBI NEFT Regulations 2005.
"NEFT Request" means an unconditional NEFT instruction issued by the customer to the Bank, in form, manner and substance as the Bank may prescribe or require including internet banking channel, to effect a transfer of funds for a sum of money expressed in Indian rupees, to the designated account of a designated beneficiary in India with a scheduled bank, that shall be effected by debiting the account of the customer.
All references to singular include plural and vice versa.
All references to any gender shall include the masculine and also the feminine as well as neutral gender.
“Words or expressions used in these Terms of Service (Terms & Conditions), but not specifically defined herein shall have the respective meanings assigned to them by the Bank or the RBI from time to time”.
Terms
To avail/ use the facility of NEFT Request, a customer shall submit to the Bank an NEFT Request. The Bank shall be entitled, at its sole discretion, to accept and process or reject such NEFT Request.
The Terms of Service (Terms & Conditions) shall be in addition to and not in derogation of the Terms of Service (Terms & Conditions) relating to any account of the customer and the Terms of Service (Terms & Conditions) governing the NEFT Request, regulations, circulars, orders, notifications, press releases, instructions issued by RBI from time to time, including the aforesaid regulations and any practices or policies followed by the Bank from time to time. The customer hereby acknowledges that the customer has read and understood the Regulations and agrees that the rights and obligations provided therein and in these Terms of Service (Terms & Conditions) in so far as it relates to the customer shall be binding on him/her/ it with regard to every NEFT Requests made by him /her/ it.
The customer understands and agrees that availing the facility of NEFT shall not be construed as creating any contractual or other rights with or against RBI or any other participant in the NEFT other than the Bank.
The Bank shall have no obligations to any person including any beneficiary (or any person claiming under or through such beneficiary) other than the customer, for the execution of any NEFT Request. All obligations of the Bank to the customer in relation to any NEFT request shall cease upon the execution of the NEFT Request.
Notwithstanding anything contained herein, all Terms of Service (Terms & Conditions) stipulated by the Bank in connection with the customer’s accounts and conditions governing the internet banking service of the Bank shall continue to apply.
Scope of NEFT
NEFT facilitates Other bank electronic fund transfer based on predefined RBI settlement cycles initiated by the NEFT system. Cut off time for each batch is 15 minutes before the Batch time. For eg. for the 19:00 hrs IST batch it would be 18:45 hrs IST.
RBI NEFT transactions are settled in batches based on the following timings:
11 settlements on weekdays and working saturday's- at 09:00, 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00, 18:00 and 19:00 hrs.
Please note that all the above timings are based on Indian Standard Time (IST) only.
However for internet banking transactions the cut-off time for each batch would be 30 minutes before Batch time.
Rights and Obligations of the Customer
The customer shall be entitled, subject to the regulations and the Bank’s practices, to issue NEFT Request.
The customer shall submit the NEFT Request in the prescribed format from time to time, which is complete in all respects. The customer shall be responsible for the accuracy of the particulars given in the Request and shall indemnify the Bank against any loss arising on account of any error in his/her NEFT Request.
Any NEFT Request executed by the Bank if the Bank had executed the request in good faith and in compliance with the security procedures, shall bind the customer.
The customer shall ensure availability of sufficient funds in his/ her account properly applicable to the NEFT request at the time of execution of the request by the Bank. Where however, the Bank executes the NEFT request without properly applicable funds being available in the customer’s account, the customer shall be bound to pay to the Bank the amount debited to his account for which an NEFT was executed by the Bank pursuant to his request, together with interest and charges.
The customer agrees that the NEFT request shall become irrevocable when it is executed by the Bank.
The customer agrees that in the event of any delay in the completion of the Funds Transfer or any loss on account of error in the execution of the Funds Transfer pursuant to an NEFT request, the Bank's liability shall be limited to the extent of payment of interest at RBI LAF-Repo Rate plus 2% for any period of delay in the case of delayed payment and refund of the amount together with interest at RBI LAF-Repo Rate plus 2% upto the date of refund, in the event of loss on account of error, or negligence on the part of the Bank.
The customer agrees that no special circumstances shall attach to any NEFT request executed under the NEFT facility and under no circumstances the customer shall be entitled to claim any compensation in excess of the amount that is provided in clause (vi) above.
The Bank shall have the sole discretion to decide on the cut-off time for transmitting the settlement instructions. NEFT request received after cut-off time or on a day other than an NEFT Business Day shall be executed on the next NEFT Business Day.
The customer agrees that he/she is aware that the NEFT transactions originated before the cut-off time (except the last batch ) will be credited within Batch + 2 hours. The same may be for any reason whatsoever, including a holiday at the beneficiary’s branch. The Bank or the RBI or any other participant in the NEFT shall not be liable, in any manner whatsoever, to the customer for any such delay.
The customer agrees and understands that the NEFT request is not a negotiable instrument. It is merely an instruction to the Bank to debit the designated Account and remit the money to the beneficiary’s bank through the RBI using NEFT, for credit to the beneficiary’s account. The customer agrees that the Bank shall have no obligation to any person including any beneficiary (or any person claiming under or through such beneficiary) other than the customer, for the execution of an NEFT request.
By availing of the NEFT Request facility, the customer shall be deemed to have acknowledged and accepted these Terms of Service (Terms & Conditions) and shall be binding under the process of RBI – NEFT Scheme. The customer also agrees to enter into, make, sign, execute, deliver, acknowledge and perform any agreement, deed, writing or thing that may in the opinion of the Bank be necessary, proper and expedient for the aforesaid purpose. These Terms of Service (Terms & Conditions) will be in addition to and not in derogation of the Terms of Service (Terms & Conditions) relating to any account of the customer or the Terms of Service (Terms & Conditions) governing the Internet Banking service of the Bank.
Rights and obligations of the Bank
The Bank shall execute an NEFT request issued by the customer duly authenticated by him/her and as verified by the security procedure, unless:
The funds available in the account of the customer are not adequate or applicable to comply with the Request and the customer has not made any other arrangement to meet the payment obligation.
The NEFT Request is incomplete or it is not issued in the agreed form. The NEFT Request is attached with notice of any special circumstances. The Bank has reason to believe that the NEFT Request is issued to carry out an unlawful transaction. The Request cannot be executed under RBI NEFT scheme for any other valid reasons. The customer’s account is attached under provisions of any law.
No NEFT Request received from a customer shall be binding on the Bank until the Bank has accepted it. An acknowledgement of receipt of the Request shall not be construed as binding the Bank to execute the same, other than in terms of these Terms of Service (Terms & Conditions) and the right reserved by the Bank to reject or refuse to carryout of any NEFT Request. The customer agrees that no prior or written intimation or notice of such refusal or rejection needs to be provided by the Bank.
The Bank shall, for execution of every NEFT Request, be entitled to debit the designated account of the customer, the amount of the funds transferred together with charges payable thereon, whether or not the account has sufficient balance.
NEFT requests received would be put through preferably in next available batch but in any case, not exceeding two hours from the time of receipts of request. For any likelihood of delay in the time specified, customer would be kept informed.
The customer shall forthwith report to the Bank any discrepancy in the execution of a NEFT Request by the Bank. The Customer agrees that, in any event, he/ she shall not be entitled to dispute the correctness of the execution of the request or the amount debited to his/her Account, after ten NEFT business days from the date of the execution of NEFT request.
Fees and / or Charges
The Revision of online transaction charges w.e.f., 01st July 2019 as advised by the RBI.
Funds Transfers
Transaction Limits
Transaction Charges
Minimum
Maximum
NEFT
Rs 1
Rs 10 lakhs
Nil
The Bank at its discretion may waive the levy of fees and/ or charges during such period as it may decide.
Instructions
The customer is responsible for the accuracy and authenticity of the instructions provided to the Bank and the same shall be considered to be sufficient to execute the NEFT Request. The Bank shall not be required to independently verify the instructions.
The Bank has no liability if it does not or is unable to stop or prevent the execution of any instruction revoked by the customer. Where the Bank considers the instructions to be inconsistent or contradictory, it may at its discretion either (i) seek clarification from the customer before acting on the instruction or (ii) act upon any such instruction as it thinks fit.
The Bank shall not be liable for any loss or damage arising or resulting from delay in transmission, delivery or non-delivery of electronic messages, or any mistake, omission, or error in transmission or delivery thereof, or in deciphering the message from any cause whatsoever, or from its misinterpretation, or the action of the beneficiary Bank, or any act or event beyond it’s control.
The Bank shall not be under any obligation/ duty to assess the prudence or otherwise of any instruction. The Bank has the right to suspend the operations through the NEFT Request if it believes that the customer’s instructions will lead to or expose the Bank to direct or indirect loss or may require an indemnity from the customer in such form, substance, and manner as it deems fit before continuing to operate the NEFT Request. All instructions issued by the customer, are the sole responsibility of the customer.
NEFT request received after cut-off time of the last batch for the day will be executed in the first batch on the next NEFT business day. There shall be no NEFT on Sundays, national holidays, a day on which RBI does not provide NEFT, and on days on which normal business cannot be transacted due to storms, floods, bandhs, strikes etc.
Sharing of Information
The customer irrevocably and unconditionally authorises the Bank to access all the customer’s accounts and records for the purpose of providing the NEFT facility. The customer agrees that the Bank may hold and process his/her personal information and all other information concerning NEFT requests and / or information concerning his/her account(s) on computer or otherwise in connection with the NEFT facility as well as for analysis, credit scoring and marketing etc.
Disclaimer of Liability
The customer agrees and acknowledges that the Bank shall not be liable and shall in no way be held responsible for any damages whatsoever, whether such damages are direct, indirect, incidental or consequential, and irrespective of whether any claim is based on loss of revenue, interruption of business, transaction carried out by the customer and processed by the Bank, information provided or disclosed by the Bank regarding customer’s accounts or any loss of any character or nature whatsoever, and whether sustained by the customer or by any other person.
The Bank shall endeavour to execute and process the transactions as proposed to be made by the customer promptly but shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law.
The Bank shall not be liable for any unauthorized persons accessing the records and/ or Accounts / information through the use of NEFT facility and the customer hereby fully indemnifies and holds the Bank harmless against any action, suit, proceedings initiated against it or any loss, cost or damage incurred by it as a result thereof. The Bank shall under no circumstance, be held liable to the customer if the NEFT Facility is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of the Bank.
Illegal or improper use of the NEFT facility shall render the customer liable for payment of pecuniary charges or penalties, which the Bank may at its sole discretion, decide or may result in suspension of the NEFT Facility to the customer. The customer hereby also agrees to fully indemnify and hold the Bank and its subsidiaries and affiliates harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereof.
All the records (including electronic records) of the Bank generated by the transactions arising out of the use of the NEFT facility, including the time of the transaction recorded shall be conclusive proof of the genuineness and accuracy of the transaction. For the protection of both the parties, and as a tool to correct misunderstandings, the customer understands, agrees and authorises the Bank, at its discretion, and without further prior notice to the customer, to monitor and record any or all communications, whether oral or electronic between the customer and the Bank and any of its employees or agents or instruction provided by the customer to the Bank.
The Bank expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the NEFT Facility.
Indemnity
The customer agrees, at his/ her/ their own expense, to indemnify, defend and hold harmless the Bank and any of their directors, employees, representatives and / or agents against any claim, suit, action or other proceedings brought against them by a third party, to the extent that such claim, suit, action or other proceedings brought against such person is based on or arises in connection with any action of the customer, including but not limited to:
a violation of the Terms of Service (Terms & Conditions) by the customer;
any use of the NEFT Facility by the customer;
any misrepresentation or breach of representation or warranty made by the customer contained herein;
any breach of any covenant or obligation to be performed by the customer hereunder;
The customer agrees to pay any and all costs, damages and expenses, including, but not limited to, attorneys’ fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, and action or proceeding attributable to any such claim.
The customer hereby agrees that under all circumstances, the Bank’s aggregate liability for claims relating to the NEFT facility, whether for breach or in tort shall be limited to the transaction charges / fees or consideration paid by the client for the service, excluding any amount paid towards transactions.
Assignment
The Bank shall be entitled to sell, assign or transfer it’s right and obligations under this Agreement to any person of Bank’s choice in whole or in part and in such manner and on such Terms of Service (Terms & Conditions) as the Bank may decide. Any such sale, assignment or transfer shall conclusively bind the customer and all other concerned persons.
The customer, its successors and assigns are bound by the terms of this Agreement. However, the customer shall not be entitled to transfer or assign any of its rights and obligations under this Agreement.
General Conditions
The Terms of Service (Terms & Conditions) and/or the operations in the Account(s) maintained by the customer with the Bank and the usage of NEFT facility shall be governed by the laws of India. Any legal action or proceedings arising out of these Terms of Service (Terms & Conditions) or in relation to the NEFT facility shall be brought in the courts or tribunals at Mumbai in India. The Bank may, however, in their absolute discretion commence any legal action or proceedings arising out of these Terms of Service (Terms & Conditions) in any other court, tribunal or other appropriate forum, and the customer hereby consents to that jurisdiction.
The Bank shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the account to the extent of all outstanding dues, whatsoever, arising as a result of the NEFT facility extended to and/ or used by the customer.
The customer agrees and understands that RBI may terminate, modify, assign the provisions of their NEFT facility and the customer shall abide by the same.
The customer agrees and undertakes that the Bank’s NEFT facility will not be used for any money laundering activity.
The Bank also has the absolute discretion to amend or supplement any of the Terms of Service (Terms & Conditions) as stated herein at any time. The Terms of Service (Terms & Conditions) , as modified from time to time , and as made available on the OnlineSBI portal will be applicable to all NEFT Requests submitted thereafter, and by using the services after any such modification made by the Bank, the customer shall be deemed to have accepted the modified Terms of Service (Terms & Conditions).
Notices under these Terms of Service (Terms & Conditions) to the customer may be given through electronic mail or Bank’s website “www.OnlineSBI.com” and in case of the Bank to its Corporate Office address as set out hereinabove. Such notices will have the same effect as a notice served individually to each customer.
Any provision of these Terms of Service (Terms & Conditions), which is prohibited or unenforceable in any jurisdiction, shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of these Terms of Service (Terms & Conditions) or affect such provision in any other jurisdiction.
In these Terms of Service (Terms & Conditions), unless the context indicates otherwise, the following words and phrases shall have the meanings indicated against them:
"Bank" means State Bank of India , incorporated under the State Bank of India Act, 1955 and having its Corporate Office at Madame Cama Road, Mumbai – 400 021, herein after called the Bank, (which expression shall, unless it is repugnant to the subject or context thereof, include its successors and assigns).
"OnlineSBI" means Internet Banking facility offered by State Bank of India.
"Customer" shall mean the applicant/ remitter availing State Bank Group Transfer facility made available through OnlineSBI.
"Account(s)" refers to the customer's bank account(s) maintained with State Bank of India, to be used for payments through State Bank Group Transfer, in addition to regular banking operations.
" State Bank Group Transfer Request" means an unconditional State Bank Group Transfer instruction issued by the customer to the Bank, in form, manner and substance as the Bank may prescribe or require including internet banking channel, to effect a transfer of funds for a sum of money expressed in Indian rupees, to the designated account of a designated beneficiary in India with a scheduled bank, that shall be effected by debiting the account of the customer.
All references to singular include plural and vice versa.
All references to any gender shall include the masculine and also the feminine as well as neutral gender.
“Words or expressions used in these Terms of Service (Terms & Conditions), but not specifically defined herein shall have the respective meanings assigned to them by the Bank from time to time”.
Terms
To avail/ use the facility of State Bank Group Transfer Request, a customer shall submit to the Bank a State Bank Group Transfer Request. The Bank shall be entitled, at its sole discretion, to accept and process or reject such State Bank Group Transfer Request.
The Terms of Service (Terms & Conditions) shall be in addition to and not in derogation of the Terms of Service (Terms & Conditions) relating to any account of the customer and the Terms of Service (Terms & Conditions) governing the State Bank Group Transfer Request, regulations, circulars, orders, notifications, press releases, instructions issued by the Bank .The customer hereby acknowledges that the customer has read and understood the Regulations and agrees that the rights and obligations provided therein and in these Terms of Service (Terms & Conditions) in so far as it relates to the customer shall be binding on him/her/ it with regard to every State Bank Group Transfer Requests made by him /her/ it.
The customer understands and agrees that availing the facility of State Bank Group Transfer shall not be construed as creating any contractual or other rights with any other participant in the State Bank Group Transfer other than the Bank.
The Bank shall have no obligations to any person including any beneficiary (or any person claiming under or through such beneficiary) other than the customer, for the execution of any State Bank Group Transfer Request. All obligations of the Bank to the customer in relation to any State Bank Group Transfer request shall cease upon the execution of the State Bank Group Transfer Request.
Notwithstanding anything contained herein, all Terms of Service (Terms & Conditions) stipulated by the Bank in connection with the customer’s accounts and conditions governing the internet banking service of the Bank shall continue to apply.
Scope of STATE BANK GROUP TRANSFER
State Bank Group Transfer facilitates interbank electronic fund transfer among State Bank of India and its associate banks.
No minimum or maximum limit has been fixed for State Bank Group Transfer transactions.
Rights and Obligations of the Customer
The customer shall be entitled, subject to the regulations and the Bank’s practices, to issue State Bank Group Transfer Request.
The customer shall submit the State Bank Group Transfer Request in the prescribed format from time to time, which is complete in all respects. The customer shall be responsible for the accuracy of the particulars given in the Request and shall indemnify the Bank against any loss arising on account of any error in his/her State Bank Group Transfer Request.
Any State Bank Group Transfer Request executed by the Bank if the Bank had executed the request in good faith and in compliance with the security procedures, shall bind the customer.
The customer shall ensure availability of sufficient funds in his/ her account properly applicable to the State Bank Group Transfer request at the time of execution of the request by the Bank. Where however, the Bank executes the State Bank Group Transfer request without properly applicable funds being available in the customer’s account, the customer shall be bound to pay to the Bank the amount debited to his account for which a State Bank Group Transfer was executed by the Bank pursuant to his request, together with interest and charges.
The customer agrees that the State Bank Group Transfer request shall become irrevocable when it is executed by the Bank.
The customer agrees that in the event of any delay in the completion of the Funds Transfer or any loss on account of error in the execution of the Funds Transfer pursuant to an State Bank Group Transfer request, the Bank’s liability shall be limited to the extent of payment of interest at the Bank rate for any period of delay in the case of delayed payment and refund of the amount together with interest at the Bank Rate upto the date of refund, in the event of loss on account of error, or negligence on the part of the Bank.
The customer agrees that no special circumstances shall attach to any State Bank Group Transfer request executed under the State Bank Group Transfer facility and under no circumstances the customer shall be entitled to claim any compensation in excess of the amount that is provided in clause (vi) above.
The Bank shall have the sole discretion to decide on the cut-off time for transmitting the settlement instructions. State Bank Group Transfer request received after cut-off time or on a day other than a State Bank Group Transfer Business Day shall be executed on the next State Bank Group Transfer Business Day.
The customer agrees that he/she is aware that there is a risk of non – payment to the beneficiary on the day of the transaction. The same may be for any reason whatsoever, including a holiday at the beneficiary’s branch. The Bank or any other participant in the State Bank Group Transfer shall not be liable, in any manner whatsoever, to the customer for any such delay.
The customer agrees and understands that the State Bank Group Transfer request is not a negotiable instrument. It is merely an instruction to the Bank to debit the designated Account and remit the money to the beneficiary’s bank using State Bank Group Transfer, for credit to the beneficiary’s account. The customer agrees that the Bank shall have no obligation to any person including any beneficiary (or any person claiming under or through such beneficiary) other than the customer, for the execution of State Bank Group Transfer request.
By availing of the State Bank Group Transfer Request facility, the customer shall be deemed to have acknowledged and accepted these Terms of Service (Terms & Conditions) and shall be binding under the process of State Bank Group Transfer Scheme. The customer also agrees to enter into, make, sign, execute, deliver, acknowledge and perform any agreement, deed, writing or thing that may in the opinion of the Bank be necessary, proper and expedient for the aforesaid purpose. These Terms of Service (Terms & Conditions) will be in addition to and not in derogation of the Terms of Service (Terms & Conditions) relating to any account of the customer or the Terms of Service (Terms & Conditions) governing the Internet Banking service of the Bank.
Rights and obligations of the Bank
The Bank shall execute an State Bank Group Transfer request issued by the customer duly authenticated by him/her and as verified by the security procedure, unless:
The funds available in the account of the customer are not adequate or applicable to comply with the Request and the customer has not made any other arrangement to meet the payment obligation.
The State Bank Group Transfer Request is incomplete or it is not issued in the agreed form. The State Bank Group Transfer Request is attached with notice of any special circumstances. The Bank has reason to believe that the State Bank Group Transfer Request is issued to carry out an unlawful transaction. The Request cannot be executed under State Bank Group Transfer scheme for any other valid reasons. The customer?s account is attached under provisions of any law.
No State Bank Group Transfer Request received from a customer shall be binding on the Bank until the Bank has accepted it. An acknowledgement of receipt of the Request shall not be construed as binding the Bank to execute the same, other than in terms of these Terms of Service (Terms & Conditions) and the right reserved by the Bank to reject or refuse to carryout of any State Bank Group Transfer Request. The customer agrees that no prior or written intimation or notice of such refusal or rejection needs to be provided by the Bank.
The Bank shall, for execution of every State Bank Group Transfer Request, be entitled to debit the designated account of the customer, the amount of the funds transferred together with charges payable thereon, whether or not the account has sufficient balance.
The customer shall forthwith report to the Bank any discrepancy in the execution of a State Bank Group Transfer Request by the Bank. The Customer agrees that, in any event, he/ she shall not be entitled to dispute the correctness of the execution of the request or the amount debited to his/her Account, after ten State Bank Group Transfer business days from the date of the execution of State Bank Group Transfer request.
Fees and / or Charges
The Bank will levy fees and / or charges for use of State Bank Group Transfer Request facility, which will be notified to the customer from time to time. Any change in the fees and / or charges will be notified by hosting the same on Bank’s web page.
The Bank at its discretion may waive the levy of fees and/ or charges during such period as it may decide.
Instructions
The customer is responsible for the accuracy and authenticity of the instructions provided to the Bank and the same shall be considered to be sufficient to execute the State Bank Group Transfer Request. The Bank shall not be required to independently verify the instructions.
The Bank has no liability if it does not or is unable to stop or prevent the execution of any instruction revoked by the customer. Where the Bank considers the instructions to be inconsistent or contradictory, it may at its discretion either (i) seek clarification from the customer before acting on the instruction or (ii) act upon any such instruction as it thinks fit.
The Bank shall not be liable for any loss or damage arising or resulting from delay in transmission, delivery or non-delivery of electronic messages, or any mistake, omission, or error in transmission or delivery thereof, or in deciphering the message from any cause whatsoever, or from its misinterpretation, or the action of the beneficiary Bank, or any act or event beyond it’s control.
The Bank shall not be under any obligation/ duty to assess the prudence or otherwise of any instruction. The Bank has the right to suspend the operations through the State Bank Group Transfer Request if it believes that the customer’s instructions will lead to or expose the Bank to direct or indirect loss or may require an indemnity from the customer in such form, substance, and manner as it deems fit before continuing to operate the State Bank Group Transfer Request. All instructions issued by the customer, are the sole responsibility of the customer.
State Bank Group Transfer Requests received after the cut-off time will be executed by the Bank on the next State Bank Group Transfer business day. There shall be no State Bank Group Transfer on Sundays, national holidays, a day on which SBI does not provide State Bank Group Transfer, and on days on which normal business cannot be transacted due to storms, floods, bandhs, strikes etc.
Sharing of Information
The customer irrevocably and unconditionally authorises the Bank to access all the customer’s accounts and records for the purpose of providing the State Bank Group Transfer facility. The customer agrees that the Bank may hold and process his/her personal information and all other information concerning State Bank Group Transfer requests and / or information concerning his/her account(s) on computer or otherwise in connection with the State Bank Group Transfer facility as well as for analysis, credit scoring and marketing etc.
Disclaimer of Liability
The Bank does not hold out any warranty and makes no representation about the quality of the State Bank Group Transfer facility. The customer agrees and acknowledges that the Bank shall not be liable and shall in no way be held responsible for any damages whatsoever, whether such damages are direct, indirect, incidental or consequential, and irrespective of whether any claim is based on loss of revenue, interruption of business, transaction carried out by the customer and processed by the Bank, information provided or disclosed by the Bank regarding customer’s accounts or any loss of any character or nature whatsoever, and whether sustained by the customer or by any other person.
The Bank shall endeavour to execute and process the transactions as proposed to be made by the customer promptly but shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law.
The Bank shall not be liable for any unauthorized persons accessing the records and/ or Accounts / information through the use of State Bank Group Transfer facility and the customer hereby fully indemnifies and holds the Bank harmless against any action, suit, proceedings initiated against it or any loss, cost or damage incurred by it as a result thereof. The Bank shall under no circumstance, be held liable to the customer if the State Bank Group Transfer Facility is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of the Bank.
Illegal or improper use of the State Bank Group Transfer facility shall render the customer liable for payment of pecuniary charges or penalties, which the Bank may at its sole discretion, decide or may result in suspension of the State Bank Group Transfer Facility to the customer. The customer hereby also agrees to fully indemnify and hold the Bank and its subsidiaries and affiliates harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereof.
All the records (including electronic records) of the Bank generated by the transactions arising out of the use of the State Bank Group Transfer facility, including the time of the transaction recorded shall be conclusive proof of the genuineness and accuracy of the transaction. For the protection of both the parties, and as a tool to correct misunderstandings, the customer understands, agrees and authorises the Bank, at its discretion, and without further prior notice to the customer, to monitor and record any or all communications, whether oral or electronic between the customer and the Bank and any of its employees or agents or instruction provided by the customer to the Bank.
The Bank expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the State Bank Group Transfer Facility.
Indemnity
The customer agrees, at his/ her/ their own expense, to indemnify, defend and hold harmless the Bank and any of their directors, employees, representatives and / or agents against any claim, suit, action or other proceedings brought against them by a third party, to the extent that such claim, suit, action or other proceedings brought against such person is based on or arises in connection with any action of the customer, including but not limited to:
a violation of the Terms of Service (Terms & Conditions) by the customer;
any use of the State Bank Group Transfer Facility by the customer;
any misrepresentation or breach of representation or warranty made by the customer contained herein;
any breach of any covenant or obligation to be performed by the customer hereunder;
The customer agrees to pay any and all costs, damages and expenses, including, but not limited to, attorneys’ fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, and action or proceeding attributable to any such claim.
The customer hereby agrees that under all circumstances, the Bank’s aggregate liability for claims relating to the State Bank Group Transfer facility, whether for breach or in tort shall be limited to the transaction charges / fees or consideration paid by the client for the service, excluding any amount paid towards transactions.
Assignment
The Bank shall be entitled to sell, assign or transfer it’s right and obligations under this Agreement to any person of Bank’s choice in whole or in part and in such manner and on such Terms of Service (Terms & Conditions) as the Bank may decide. Any such sale, assignment or transfer shall conclusively bind the customer and all other concerned persons.
The customer, its successors and assigns are bound by the terms of this Agreement. However, the customer shall not be entitled to transfer or assign any of its rights and obligations under this Agreement.
General Conditions
The Terms of Service (Terms & Conditions) and/or the operations in the Account(s) maintained by the customer with the Bank and the usage of State Bank Group Transfer facility shall be governed by the laws of India. Any legal action or proceedings arising out of these Terms of Service (Terms & Conditions) or in relation to the State Bank Group Transfer facility shall be brought in the courts or tribunals at Mumbai in India. The Bank may, however, in their absolute discretion commence any legal action or proceedings arising out of these Terms of Service (Terms & Conditions) in any other court, tribunal or other appropriate forum, and the customer hereby consents to that jurisdiction.
The Bank shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the account to the extent of all outstanding dues, whatsoever, arising as a result of the State Bank Group Transfer facility extended to and/ or used by the customer.
The customer agrees and understands that the Bank may terminate, modify, assign the provisions of their State Bank Group Transfer facility and the customer shall abide by the same.
The customer agrees and undertakes that the Bank?s State Bank Group Transfer facility will not be used for any money laundering activity.
The Bank also has the absolute discretion to amend or supplement any of the Terms of Service (Terms & Conditions) as stated herein at any time. The Terms of Service (Terms & Conditions) , as modified from time to time , and as made available on the OnlineSBI portal will be applicable to all State Bank Group Transfer Requests submitted thereafter, and by using the services after any such modification made by the Bank, the customer shall be deemed to have accepted the modified Terms of Service (Terms & Conditions).
Notices under these Terms of Service (Terms & Conditions) to the customer may be given through electronic mail or Bank’s website “www.OnlineSBI.com” and in case of the Bank to its Corporate Office address as set out hereinabove. Such notices will have the same effect as a notice served individually to each customer.
Any provision of these Terms of Service (Terms & Conditions), which is prohibited or unenforceable in any jurisdiction, shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of these Terms of Service (Terms & Conditions) or affect such provision in any other jurisdiction.
In these Terms of Service (Terms & Conditions), unless the context indicates otherwise, the following words and phrases shall have the meanings indicated against them:
“IMPS” means Immediate Payment Service.
"NPCI" means National Payment Corporation of India which manages IMPS service in India
"Bank" means State Bank of India , incorporated under the State Bank of India Act, 1955 and having its Corporate Office at Madame Cama Road, Mumbai – 400 021, herein after called the Bank, (which expression shall, unless it is repugnant to the subject or context thereof, include its successors and assigns).
"OnlineSBI" means Internet Banking facility offered by State Bank of India.
SBI Anywhere App means State Bank Anywhere Mobile Banking Apps SBI Anywhere Personal and Corporate
"Customer" shall mean the applicant/ remitter availing Other Bank / SBI Transfer facility made available through OnlineSBI / SBI Anywhere App.
“Account(s)” refers to the customer's bank account(s) maintained with State Bank of India, to be used for payments through IMPS, in addition to regular banking operations.
“IMPS Request” means an unconditional IMPS instruction issued by the customer to the Bank, in form, manner and substance as the Bank may prescribe or require including Internet banking channel, to effect a transfer of funds for a sum of money expressed in Indian rupees, to the designated account of a designated beneficiary in India with a scheduled bank, that shall be effected by debiting the account of the customer.
All references to singular include plural and vice versa.
All references to any gender shall include the masculine and also the feminine as well as neutral gender.
“Words or expressions used in these Terms of Service (Terms & Conditions), but not specifically defined herein shall have the respective meanings assigned to them by the Bank/RBI/NPCI from time to time”.
Terms
To avail/ use the facility of IMPS Request, a customer shall submit to the Bank an IMPS Request. The Bank shall be entitled, at its sole discretion, to accept and process or reject such IMPS Request.
The Terms of Service (Terms & Conditions) shall be in addition to and not in derogation of the Terms of Service (Terms & Conditions) relating to any account of the customer and the Terms of Service (Terms & Conditions) governing the IMPS Request, regulations, circulars, orders, notifications, press releases, instructions issued by NPCI from time to time, including the aforesaid regulations and any practices and / or policies followed by the Bank from time to time. The customer hereby acknowledges that the customer has read and understood the Regulations and agrees that the rights and obligations provided therein and in these Terms of Service (Terms & Conditions) in so far as it relates to the customer shall be binding on him/her/ it with regard to every IMPS Requests made by him /her/ it.
The customer understands and agrees that availing the facility of IMPS shall not be construed as creating any contractual or other rights with or against NPCI or any other participant in the IMPS other than the Bank.
The Bank shall have no obligations to any person including any beneficiary (or any person claiming under or through such beneficiary) other than the customer, for the execution of any IMPS Request. All obligations of the Bank to the customer in relation to any IMPS request shall cease upon the execution of the IMPS Request.
Notwithstanding anything contained herein, all Terms of Service (Terms & Conditions) stipulated by the Bank in connection with the customer’s accounts and conditions governing the Internet banking service of the Bank shall continue to apply.
Scope of IMPS
IMPS is a payment system in which both processing and final settlement of fund transfer instructions happens on real time basis. It is a gross settlement system where transfers are settled individually by the NPCI, i.e. without netting debits against credits. IMPS effects final settlement continuously rather than periodically and the settlements are immediate, final and irrevocable and executed 24*7*365.
Rights and Obligations of the Customer
The customer shall be entitled, subject to the regulations and the Bank’s practices, to issue IMPS Request.
The customer shall submit the IMPS Request in the prescribed format from time to time, both online and offline, which is complete in all respects. The customer shall be responsible for the accuracy of the particulars given in the Request and shall indemnify the Bank against any loss arising on account of any error in his/her IMPS Request. The customer shall be responsible for the accuracy of the particulars given and in case of transaction processed with incorrect details provided by customer, customer will be liable for the loss and Bank will hold no liability in such case.
Any IMPS Request executed by the Bank if the Bank had executed the request in good faith and in compliance with the security procedures, shall bind the customer.
The customer shall ensure availability of sufficient funds in his/ her account properly applicable to the IMPS request at the time of execution of the request by the Bank. Where however, the Bank executes the IMPS request without properly applicable funds being available in the customer’s account, the customer shall be bound to pay to the Bank the amount debited to his account for which an IMPS was executed by the Bank pursuant to his request, together with interest and charges.
The customer agrees that the IMPS request shall become irrevocable when it is executed by the Bank.
The customer agrees that in the event of any delay in the completion of the Funds Transfer or any loss on account of error in the execution of the Funds Transfer pursuant to an IMPS request, the Bank’s liability shall be limited to the extent of payment of interest at the Bank rate for any period of delay in the case of delayed payment and refund of the amount together with interest at the Bank Rate upto the date of refund, in the event of loss on account of error, or negligence on the part of the Bank.
The customer shall forthwith report to the Bank any discrepancy in the execution of an IMPS Request by the Bank. The Customer agrees that, in any event, he/ she shall not be entitled to dispute the correctness of the execution of the request or the amount debited to his/her Account, after five IMPS business days from the date of the execution of IMPS request.
The customer agrees that no special circumstances shall attach to any IMPS request executed under the IMPS facility and under no circumstances the customer shall be entitled to claim any compensation in excess of the amount that is provided in clause (vi) above.
The customer agrees that he/she is aware that there is a risk of instant non – payment to the beneficiary. The same may be for any reason whatsoever. The Bank or NPCI or any other participant in the IMPS shall not be liable, in any manner whatsoever, to the customer for any such delay.
The customer agrees and understands that the IMPS request is not a negotiable instrument. It is merely an instruction to the Bank to debit the designated Account and remit the money to the beneficiary’s bank through the NPCI using IMPS, for credit to the beneficiary’s account. The customer agrees that the Bank shall have no obligation to any person including any beneficiary (or any person claiming under or through such beneficiary) other than the customer, for the execution of an IMPS request.
By availing of the IMPS Request facility, the customer shall be deemed to have acknowledged and accepted these Terms of Service (Terms & Conditions) and shall be binding under the process of NPCI – IMPS Scheme. The customer also agrees to enter into, make, sign, execute, deliver, acknowledge and perform any agreement, deed, writing or thing that may in the opinion of the Bank be necessary, proper and expedient for the aforesaid purpose. These Terms of Service (Terms & Conditions) will be in addition to and not in derogation of the Terms of Service (Terms & Conditions) relating to any account of the customer or the Terms of Service (Terms & Conditions) governing the Internet Banking service of the Bank.
Rights and obligations of the Bank
The Bank shall execute an IMPS request issued by the customer duly authenticated by him/her and as verified by the security procedure, unless:
The funds available in the account of the customer are not adequate or applicable to comply with the Request and the customer has not made any other arrangement to meet the payment obligation.
The IMPS Request is incomplete or it is not issued in the agreed form. The IMPS Request is attached with notice of any special circumstances. The Bank has reason to believe that the IMPS Request is issued to carry out an unlawful transaction, the Request cannot be executed under NPCI IMPS scheme for any other valid reasons. The customer’s account is attached under provisions of any law.
No IMPS Request received from a customer shall be binding on the Bank until the Bank has accepted it. An acknowledgement of receipt of the Request shall not be construed as binding the Bank to execute the same, other than in terms of these Terms of Service (Terms & Conditions) and the right reserved by the Bank to reject or refuse to carryout of any IMPS Request. The customer agrees that no prior or written intimation or notice of such refusal or rejection needs to be provided by the Bank.
The Bank shall, for execution of every IMPS Request, be entitled to debit the designated account of the customer, the amount of the funds transferred together with charges payable thereon, whether or not the account has sufficient balance.
Fees and / or Charges
The Bank will levy fees and / or charges for use of IMPS Request facility, which will be notified to the customer from time to time. Any change in the fees and / or charges will be notified by hosting the same on Bank’s web page. The said charges shall be in addition to any charges, which the NPCI may levy on any given transaction.
The Bank at its discretion may waive the levy of fees and/ or charges during such period as it may decide.
Type
Amount (Minimum)
Amount (Maximum)
Service Charge Per Transaction w.e.f. 01.08.2019
IMPS
Re 1 /-
Rs 5,00,000 /-
No Service Charge
Instructions
The customer is responsible for the accuracy and authenticity of the instructions provided to the Bank and the same shall be considered to be sufficient to execute the IMPS Request. The Bank shall not be required to independently verify the instructions.
The Bank has no liability if it does not or is unable to stop or prevent the execution of any instruction revoked by the customer. Where the Bank considers the instructions to be inconsistent or contradictory, it may at its discretion either (i) seek clarification from the customer before acting on the instruction or (ii) act upon any such instruction as it thinks fit.
The Bank shall not be liable for any loss or damage arising or resulting from delay in transmission, delivery or non – delivery of electronic messages, or any mistake, omission, or error in transmission or delivery thereof, or in deciphering the message from any cause whatsoever, or from its misinterpretation, or the action of the beneficiary Bank, or any act or event beyond its control.
The Bank shall not be under any obligation/ duty to assess the prudence or otherwise of any instruction. The Bank has the right to suspend the operations through the IMPS Request if it believes that the customer’s instructions will lead to or expose the Bank to direct or indirect loss or may require an indemnity from the customer in such form, substance, and manner as it deems fit before continuing to operate the IMPS Request. All instructions issued by the customer, are the sole responsibility of the customer.
Sharing of Information
The customer irrevocably and unconditionally authorizes the Bank to access all the customer’s accounts and records for the purpose of providing the IMPS facility. The customer agrees that the Bank may hold and process his/her personal information and all other information concerning IMPS requests and / or information concerning his/her account(s) on computer or otherwise in connection with the IMPS facility as well as for analysis, credit scoring and marketing etc.
Disclaimer of Liability
The Bank does not hold out any warranty and makes no representation about the quality of the IMPS facility. The customer agrees and acknowledges that the Bank shall not be liable and shall in no way be held responsible for any damages whatsoever, whether such damages are direct, indirect, incidental or consequential, and irrespective of whether any claim is based on loss of revenue, interruption of business, transaction carried out by the customer and processed by the Bank, information provided or disclosed by the Bank regarding customer’s accounts or any loss of any character or nature whatsoever, and whether sustained by the customer or by any other person.
The Bank shall endeavour to execute and process the transactions as proposed to be made by the customer promptly but shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law.
The Bank shall not be liable for any unauthorized persons accessing the records and/ or Accounts / information through the use of IMPS facility and the customer hereby fully indemnifies and holds the Bank harmless against any action, suit, proceedings initiated against it or any loss, cost or damage incurred by it as a result thereof. The Bank shall under no circumstance, be held liable to the customer if the IMPS Facility is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of the Bank.
Illegal or improper use of the IMPS facility shall render the customer liable for payment of pecuniary charges or penalties, which the Bank may at its sole discretion, decide or may result in suspension of the IMPS Facility to the customer. The customer hereby also agrees to fully indemnify and hold the Bank and its subsidiaries and affiliates harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereof.
All the records (including electronic records) of the Bank generated by the transactions arising out of the use of the IMPS facility, including the time of the transaction recorded shall be conclusive proof of the genuineness and accuracy of the transaction. For the protection of both the parties, and as a tool to correct misunderstandings, the customer understands, agrees and authorises the Bank, at its discretion, and without further prior notice to the customer, to monitor and record any or all communications, whether oral or electronic between the customer and the Bank and any of its employees or agents or instruction provided by the customer to the Bank.
The Bank expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the IMPS Facility.
Indemnity
The customer agrees, at his/ her/ their own expense, to indemnify, defend and hold harmless the Bank and any of their directors, employees, representatives and / or agents against any claim, suit, action or other proceedings brought against them by a third party, to the extent that such claim, suit, action or other proceedings brought against such person is based on or arises in connection with any action of the customer, including but not limited to:
a violation of the Terms of Service (Terms & Conditions) by the customer;
any use of the IMPS Facility by the customer;
any misrepresentation or breach of representation or warranty made by the customer contained herein;
any breach of any covenant or obligation to be performed by the customer hereunder;
The customer agrees to pay any and all costs, damages and expenses, including, but not limited to, attorneys’ fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, and action or proceeding attributable to any such claim. The customer hereby agrees that under all circumstances, the Bank’s aggregate liability for claims relating to the IMPS facility, whether for breach or in tort shall be limited to the transaction charges / fees or consideration paid by the client for the service, excluding any amount paid towards transactions.
Assignment
The Bank shall be entitled to sell, assign or transfer its right and obligations under this Agreement to any person of Bank’s choice in whole or in part and in such manner and on such Terms of Service (Terms & Conditions) as the Bank may decide. Any such sale, assignment or transfer shall conclusively bind the customer and all other concerned persons.
The customer, its successors and assigns are bound by the terms of this Agreement. However, the customer shall not be entitled to transfer or assign any of its rights and obligations under this Agreement.
General Conditions
The Terms of Service (Terms & Conditions) and/or the operations in the Account(s) maintained by the customer with the Bank and the usage of IMPS facility shall be governed by the laws of India. Any legal action or proceedings arising out of these Terms of Service (Terms & Conditions) or in relation to the IMPS facility shall be brought in the courts or tribunals at Mumbai in India. The Bank may, however, in their absolute discretion commence any legal action or proceedings arising out of these Terms of Service (Terms & Conditions) in any other court, tribunal or other appropriate forum, and the customer hereby consents to that jurisdiction.
The Bank shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the account to the extent of all outstanding dues, whatsoever, arising as a result of the IMPS facility extended to and/ or used by the customer.
The customer agrees and understands that NPCI may terminate, modify, assign the provisions of their IMPS facility and the customer shall abide by the same.
The customer agrees and undertakes that the Bank’s IMPS facility will not be used for any money laundering activity.
The Bank also has the absolute discretion to amend or supplement any of the Terms of Service (Terms & Conditions) as stated herein at any time. The Terms of Service (Terms & Conditions) , as modified from time to time , and as made available on the OnlineSBI portal & SBI Anywhere App will be applicable to all IMPS Requests submitted thereafter, and by using the services after any such modification made by the Bank, the customer shall be deemed to have accepted the modified Terms of Service (Terms & Conditions).
Notices under these Terms of Service (Terms & Conditions) to the customer may be given through electronic mail or Bank’s website "www.OnlineSBI.com" or Bank’s mobile Banking App SBI Anywhere and in case of the Bank to its Corporate Office address as set out hereinabove. Such notices will have the same effect as a notice served individually to each customer.
Any provision of these Terms of Service (Terms & Conditions), which is prohibited or unenforceable in any jurisdiction, shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of these Terms of Service (Terms & Conditions) or affect such provision in any other jurisdiction.
Customer Support:
For any issues related to IMPS service, customer can call Bank’s Customer support number 1800 11 22 11 / 1800 425 3800 or raise complain through Bank’s CMS portal. Also, customers can also write a mail to mb.support@sbi.co.in with relevant transaction details to escalate IMPS related issues.
The "Quick Transfer" facility enables Internet Banking or Yono Lite SBI app users to send small value remittances to Beneficiaries without registering them.
Remitter can send funds to both Intra and Inter Bank beneficiary.
Using Onlinesbi.com
If the beneficiary’s account is maintained with a bank other than SBI, two options viz. IMPS and NEFT are available for sending remittance.
Quick Transfer facility using NEFT, transaction will be processed depending on NEFT settlement time or cycle. NEFT services are available round the clock, even on holidays.
Quick Transfer facility using IMPS mode will remit funds instantly and is available 24*7*365.
Auto refund for the failed IMPS or NEFT transaction will be credited to customers’ account on next working day.
Transaction limit: Rs. 50,000/- per day and per transaction limit.
No Service charges are levied for Quick Transfer service.
Using Yono Lite mobile app:
Users can transfer funds only using IMPS service available 24*7*365
Quick Transfer in Mobile Banking will remit funds instantly.
Auto refund for the failed IMPS transaction will be credited to customer’s account immediately; IMPS transactions which are deemed success and failure at NPCI end, refund will be processed on next working day post reconciliation.
Quick Transfer Transaction limit: Rs. 50,000/- per transaction and Rs. 50,000/- per day.
No Service charges are levied for Quick transfer service through Yono Lite application.
Terms of Usage of Quick Transfer service:
User can transfer funds to the Beneficiary without registering the Beneficiary details.
User need to enter Beneficiary account number twice, of which one will be masked to ensure that the customer is entering correct data.
Every transaction will be approved after entering the valid OTP which was sent to customer’s registered mobile number or e-mail or fetched through SecureOTP app, whichever is applicable.
Customer will solely be responsible for correctness of the beneficiary credentials entered and Bank will bear no liability in case of incorrect data entered.
