OnlineSBI on Mobile

State Bank Anywhere Personal - Frequently Asked Questions

GENERAL CATEGORY

1.What is State Bank Anywhere Personal?

It is State Bank of India Retail banking application offered on Mobile. All the existing Anywhere, Freedom app users and Internet banking users can use this application. The application is available at Google Play store, Apple App store for Android, Windows and Apple smartphones. SBI Retail Internet Banking Users can download the application from respective application market places and access the application with his/her internet banking username and password.

The following services can be seamlessly experienced using the application:

Financial Transactions	Non-financial transactions
Fund Transfer to accounts in SBI and other Banks to registered beneficiaries	Manage Debit Cards Access and Transaction Limits
Credit Card ( VISA ) transfer	ATM cum Debit Card hot listing
RTGS Funds transfer	m-Passbook
Quick Transfer using IMPS for unregistered beneficiaries	Cheque Book Request
mCash Facility	Online Nomination
Instant Opening and Closure of Term and Recurring Deposits	Locker Availability Enquiry
IMPS Funds Transfer and Merchant Payments	Aadhaar Linking
Mobile Top -Up and DTH Recharge	TDS Enquiry
Post-paid bill payment	Call Us
Bill Pay for registered billers	State Bank Collect
mCommerce Facility	SB Buddy

2. What are the key benefits of this service?

It helps customers to conduct banking transactions 24x7 at his/her convenience from any place (Anywhere Banking) just by the use of a mobile phone.

3. Who can apply for this service? How do I register for the mobile banking services?

This service is available to all SBI customers having an operative savings bank or current account

4. What are the accounts that can be linked for Mobile Banking Services? I have accounts in different branches. How do I register for mobile banking services for all these accounts?

All the accounts linked to the CIF number will be automatically linked.

5. Is this service available 24x7?

Yes, the service is available round the clock.

6. Is there a limit on the size of payment I can make?

Yes. Following are the transaction limits for the respective mode of transaction:

Transaction Types	Daily Limit	Charges
Credit Card (VISA) Bill Pay	25,000/- Per Transaction (Per day Max. 50,000/-)	Rs 15 Per transactions + ST
mCash	Rs. 1,101 per transaction, Rs. 2,202 per day per user	Rs. 2.50 Per transactions + ST
Funds Transfer (Own Accounts)	Up to a cumulative of Rs. 2,00,00,000/- per user	Nil
Instant Term Deposits – e-TDR/e-STDR	Up to a cumulative of Rs. 99,99,999/- per user	Nil
Recurring Deposits e-RD	Up to a cumulative of Rs. 99,99,999/- per user	Nil
Mobile Top-up & DTH Recharge	Up to Rs. 50,000 per user	Nil
Bill Pay	Up to Rs. 50,000 per user	Nil
Fund Transfer within SBI (Other than own accounts)	Up to a cumulative of Rs.10,00,000/- per user	Nil
Fund Transfer GRPT	Up to a cumulative of Rs.10,00,000/- per user	Rs.1 to 10,000- 2.50 per Transaction, Rs.10,001 to 1,00,000- 5 per Transaction, Above Rs.1,00,000 to 2,00,000- 15 per Transaction and Above Rs.2,00,000 to 10,00,000- 25 per Transaction
Fund Transfer NEFT	Up to a cumulative of Rs.10,00,000/- per user	Rs.1 to 10,000- 2.00 per Transaction + Service Tax ,Rs.10,001 to 1,00,000 - 4 per Transaction + Service Tax ,Rs.1,00,000 to 2,00,000 - 12 per Transaction + Service Tax and Rs.2,00,000 to 10,00,000 - 20 per Transaction + Service Tax
Fund Transfer RTGS	Up to a cumulative of Rs.10,00,000/- per user	Rs.2 lakhs to Rs.5 lakhs - Rs.20 + Service Tax and Above Rs.5 lakhs - Rs.40 + Service Tax
IMPS-P2A	Up to a cumulative of Rs.2,00,000/- per user	Rs.1 to Rs.1 lakhs - Rs.5 + Service Tax and Above Rs.1 to 2 lakhs - Rs.15 + Service Tax
IMPS- P2P	Up to a cumulative of Rs.2,00,000/- per user	Rs.1 to Rs.1 lakhs - Rs.5 + Service Tax and Above Rs.1 to 2 lakhs - Rs.15 + Service Tax
Quick Transfer - IMPS	Up to a cumulative of Rs.5,000/-	Nil

Note: Presently, new beneficiaries can be added and activated through SBI Anywhere app itself and Funds can be transferred only to such beneficiary A/c(s).

7. Is this service available overseas?

Yes.It is available to domestic Internet Banking customers. One time activation password will be sent to

8. Do I need to register with a specific service provider to avail this service?

This facility is available across all service providers.

9. Will there be more services available in mobile banking in the future?

Yes, the future services would involve more m-Commerce transactions like purchase of movie tickets, air/train tickets, etc.

10. How does Mobile Banking Services work?

The Mobile Banking Services works Through Smartphone application for customers having any mobile with data (GPRS) connectivity. This is also menu driven.

11. Are the transactions done on mobile phone secure?

All messages originating from your mobile phone are encrypted and travel to our Mobile Banking Server in secured mode.

12. Can I access Mobile Banking if I have not registered for Net Banking?

Yes. Kindly refer registration process.

13. How do I know whether my mobile phone has the necessary requirements for SBI Mobile Banking?

For using the Application Based mobile banking services, you need to have Smartphone with 4G/3G/2G.

14. How much memory space is required to install the mobile banking application?

16-19 MB of free memory space is required to install State Bank Anywhere Smartphone application (android, iOS, Windows).

15. How do I setup GPRS for the first time?

Please follow instructions provided by your Mobile service provider.

16. Why am I taken to the Register menu on first use?

First time users have to complete the registration process through “Register” option on home page. You will get a message that mobile banking has been enabled over GPRS and your account is activated for mobile banking service.

17. What is user name?

User name is a unique identification factor consisting of minimum 8 alphanumeric characters. Customer can choose the username during registration but cannot modify it later.

18. I have an Android phone. How do I download the application in the android based mobile handset?

For downloading the application on the android based handset, please follow the steps:

Click on the icon name "Play Store" on the mobile Select the Search Google Play option.
Type "State Bank Anywhere" and click on go Search option will display the application named with State Bank Anywhere.
Select the application.
Click on "install" On installation, State Bank Anywhere Application will appear as icon your mobile screen.
Click on the icon" State Bank Anywhere" to open the application.

19. I have an iPhone. How do I download the application in the iOS mobile handset?

For downloading the application on the iOS handset, please follow the steps:

From the Home screen, tap App Store on the mobile Select the Search option.
Type "State Bank Anywhere" and click on go Search option will display the application named with State Bank Anywhere.
Select the application.
Click on "install" On installation, State Bank Anywhere Application will appear as icon your mobile screen.
Click on the icon" State Bank Anywhere" to open the application.

20. I have a Windows phone. How do I download the application in the android based mobile handset?

For downloading the application on the Windows phone, please follow the steps:

In the Windows Phone App list, tap Store. If prompted, sign in with your Microsoft account.
Tap Search. In Windows Store search Type "State Bank Anywhere" and Search option will display the application named with State Bank Anywhere.
Tap the application to select. Once you've tapped the app or game, on Overview, pan down to see screenshots. Tap Install to download it.
Look in the App list for new app State Bank Anywhere.

21. How do I know that no unauthorized payments are made using State Bank Anywhere?

With State Bank Anywhere you initiate and authorize each and every payment that is made from your account. If you share your phone with another person, make sure you exit from the State Bank Anywhere application on your mobile phone. Also do NOT share your User name / password with anyone.

Quick Transfer using QR code

A facility available in post login section of State Bank Anywhere application, whereby Beneficiary (any SBI customer) can create a QR code. by entering details (Name, A/c Number, IFS Code etc.). The generated QR code can be shared (by the beneficiary) with any SBI customer to send money by scanning the QR code using SB Anywhere app.

The remitter logs into State Bank Anywhere application and

Scans the QR code on the beneficiary mobile device using his/her smart phone camera.
Or reads the QR code received through various modes from which it can be shared.

The application decodes the QR code and auto populates the beneficiary details and provides information like Name, A/c No, IFSC, etc.

The remitter enters the “Amount” and “Remarks” and proceeds for payment. No prior registration of the beneficiary is required!

Note : Creation and Scanning of QR Code is currently available on Android devices only.

Using Quick Transfer without QR Code

State Bank Anywhere users can now make instant funds transfer to beneficiaries without their prior registration. Steps to perform Quick Transfer

Log into State Bank Anywhere Application using internet banking credentials
Select “Quick Transfer” >> “Send Money” in the “Banking” Menu page
Enter the Beneficiary details manually and click “Submit”.
Confirm the details and complete the transaction with OTP received on the registered mobile number of the Bank.

Note :The feature to send money using ‘QR Code’ is only available on Android Phones. Non-Android Phones do not have facility to send money using QR code option.

PASSWORD

22. Can I change my Login password?

You can change password by visiting https://www.onlinesbi.com

23. Is it necessary for the Login password to be alphanumeric?

Yes, it is necessary.

24. How many characters should Login password have?

Login password should have minimum 8 and maximum 20 characters. It should be combination of alpha numeric and special characters.

25. Is it necessary to change the default password that is advised by SMS?

Yes, it is mandatory. You cannot use the services without first changing the default password to one of your choice.

26. I have forgotten my password. What do I do?

Forgot username, it can be reset using profile password, hint question and answer created during registration. In case you forgot profile password or hint question and answer, please visit nearest branch.

M-Passbook

27. What is m-Passbook?

M-Passbook or mobile Passbook is yet another innovative offering through State Bank of India.This is an electronic passbook, which can be used for storing and recording your transaction account activities. Transactions can be synced/ updated manually into your m-Passbook at any time of the day after logging into State Bank Anywhere. Once updated, you would be able to see your transactions in your m-passbook, stored in your device. This is an added convenience to viewing and monitoring your transactions history, without contacting Banks system/server every time for retrieving transactions.

M-Passbook is absolutely free of charge is part of State Bank Anywhere. Every SBI retail internet banking user can download State Bank Anywhere from Google Play Store and start using m-Passbook

28. What is m-Passbook Offline?

M-passbook Offline is a newly introduced feature in State Bank Anywhere, whereby users can view their m-Passbook transactions, offline, without the need for any network connectivity. All the m-Passbooks would be available to users (till they are synced) without the need to login into internet banking. To view m-Passbook offline, user need to enter his/her internet banking "Username" and "M-Passbook PIN".You will have to create M-Passbook PIN before you sync your data.

Create/Reset M-Passbook PIN

As a one-time activity, login into State Bank Anywhere application, and go to “Settings” menu at the bottom >> Create/Reset m-Passbook PIN.
Once created, Kindly Sync/Update your account m-Passbooks, so that you are able to view them offline, anytime, anywhere without the need for any data connectivity.

Viewing /Using M-Passbook Offline

The “m-Passbook” link would appear on the login page itself. User would not be required to login into internet banking account, to view m-Passbook.
Clicking on m-Passbook link, user is prompted to enter “username” and the 4-digit PIN created earlier and “Submit”.
After successful validation of the PIN locally, user is displayed the list of transaction account numbers (for which m-passbook already resides on the phone) to select.
Once the user selects the particular account, the m-passbook opens up in landscape mode populating all the transactions, already synced earlier.

Note

In the Offline Version of m-Passbook, no “Sync” button should be provided.
In case, the user forgets his/her PIN, the same link can be used to create a New PIN.

mCash – Pay by Contacts

29. What is mCash – Pay by Contacts?

State Bank Anywhere users can now transfer funds to a third party without registration of beneficiary by entering beneficiary mobile number or email-ID or by just selecting from the “Contacts” in their devices. Users can create mCash for a particular beneficiary using the link “mCash” available under “Banking” menu. A nominal charge of Rs. 2.50 per transaction has been made applicable for each transaction.

At the beneficiary/receiver end, the recipient needs a Bank account, not necessarily with SBI. The recipient will receive a link in the SMS or email based on the medium chosen by the sender. An 8-digit passcode will be provided in the communication which is required to be used on the State Bank mCASH link available on pre-login of Online SBI or by downloading State Bank mCASH mobile App (Android Platform) to claim the funds.

Beneficiary is required to enter the Account Number, IFS Code, 8-digit Passcode, Mobile number or Email address in the fields provided and funds are transferred “Real time” via fund transfer functionality or IMPS facility for interbank transfers.

State Bank mCASH app (available on Google Play) has been provided with two options; “Claim: and “Favourites”. In “Favourites” section, customers can store account number and IFSC code (maximum 5 accounts) for future claims.

REGISTRATION:

All the Existing retail internet banking, Anywhere and Freedom users can avail this service with their respective username and password. Also, ATM card users can register for this service in the mobile app itself.

30. How an existing Freedom and INB user can register in Anywhere?

Step 1: After opening the Anywhere in the home page tap to “Register”, which will list down three options.

Step 2: In that select the option ‘Existing Internet Banking user’ or ‘Existing Freedom user’ whichever is currently in use.

Step 3: If the user selects ‘Existing Internet Banking user’, then he needs to enter his INB User ID and Password OR if the user selects ‘Existing Freedom user’, then the user needs to enter User ID and MPIN and then click “Submit” button.

Step 4: Then, it will show the terms and conditions page. The user has to accept after reading it.

Step5: An activation code will be sent to the user’s registered mobile number. The user has to enter this activation code in the next page and then click “submit” button.

Step 6: Once register process is completed, the user will get a confirmation page with the message registration is successful. After this user can start using Anywhere app.

31. How a New user can register in Anywhere app?

Step1: After opening the app a screen will appear in which tap to “Register “. Then select the option ‘New user’ from the list.

Step 2:A page will appear giving instructions on ‘Steps for registration’:

Debit card users have to register for obtaining the temporary user name and password.
After 30 mins activate it by selecting the option Existing Anywhere user under “Register” Tap or visit https://www.onlinesbi.com to complete the activation.
If the user already has pre-printed kit from the branch, they can directly use the Existing Anywhere user option.
If the user don’t have debit card, they need to visit State Bank branch to register State Bank Anywhere.

On this page, click “Proceed “

Step 3: It will take to the registration page, where the user has fill the following mandatory details.

Mandatory details to be filled	How to get the details
Account Number	This will be available in the passbook and/or statement of account
CIF Number	This will be available in the passbook and/or statement of account
Branch Code	Click on "Get Branch code" which will take to a page where the user has to select their branch location and branch name and click "submit" which will auto update the branch code
Country	Select from the drop down
Registered Mobile number	enter the mobile number registered in Core banking Service (CBS)
Facility required	Full transaction rights, Limited transaction rights, View rights
Text Image	Enter the Alpha numeric from the text image

After entering these details, click “Submit”

Step 4: In the next screen, it will show the options “Debit card user “and “Not a Debit card user”

If “Debit card user “is selected, it will generate an activation code to the registered mobile number. After entering it in the next page, the user can start using the application after 30 mins.

If “not a debit card user” is selected, it will show a message “Please visit Branch “.

FUND TRANSFER

32. What kind of fund transfer can I do in mobile banking service?

You can do three types of transactions:

Transfer to Self-account
Transfer to Third Party Accounts within SBI
Fund Transfer to Other Bank Account through IMPS/RTGS/NEFT
Transfer to accounts using IMPS-Mobile No & MMID
Quick Transfer

33. What are self-accounts?

Self-accounts are your accounts that have been enabled for Mobile Banking Service.

34. How can I transfer funds to account in another branch of SBI? Can I transfer funds to my own accounts with different branches?

Yes, you can. Please add the required accounts as Payee under "Funds Transfer – Add Payee". Then you can transfer funds to these accounts after auto activation. Please refer to the User Guide.

35. What is IFS code and how do I find out IFS code of non SBI branch?

IFS code is an alpha numeric code –a unique identification number given by RBI, printed on the face of cheque book and over each cheque leaf. Also you can find on Passbook.

36. What do you mean by Other Bank account payee? Why do I have to give so much detail for registering Other Bank payee?

Other Bank account payee is an account which is maintained by another bank. The money is transferred to accounts with other bank by using NEFT/RTGS/IMPS and all the information asked to identify and verify the authenticity of beneficiary to ensure secure transaction and are mandatory for doing fund transfer.

37. Is it enough if I mention the short name of the other bank payee?

No. Please take enough care to enter the correct name of the payee as it appears in the other Bank's records. Otherwise, the funds transfer is likely to be rejected for the reason- Customer's name not matching.

38. Why do I have to enter maximum limit for every payee that I register?

This is to ensure that you do not, by mistake, send more than the stipulated amount to the payee. Your mobile handset will prompt you if you enter more than the maximum limit for any fund transfer.

39. I have entered a maximum limit of Rs.xxxx for one payee. Can I change it later?

Yes, you can. Go to ‘Fund Transfer’ select 'Manage Payee'. Select Payee Type from dropdown and then tap on the Payee accounts to view details. Choose 'Edit' button > Edit Payee Name or Limit and Save.

40. When I changed the maximum limit for a payee I was not asked to enter the MPIN or to confirm the sending of the SMS. Why?

The maximum limit for a payee is maintained by the mobile banking application on the handset. This is to ensure that you don't enter an amount more than the limit set by you.

41. How long will it take to transfer fund?

The intra bank fund transfers (SBI to SBI), takes place immediately.

Inter- Bank fund transfer (SBI to any other bank), will follow NEFT settlement, e.g. if it is done between 7.00 hrs and 18.30 hrs IST, say 5pm, settlement will be done on the same day. During the day, the Fund Transfers happens on hourly basis. Inter Bank transactions attempted beyond the NEFT timings and Sundays/ Holidays/ 2nd Saturday & 4th Saturday will not be accepted for processing.

However, the interbank fund transfers routed through the IMPS (Mobile to Mobile Money Transfer) option will be accepted for processing 24 x7 and the Funds transfer takes place immediately.

42. Is there any way to make stray payments without registering the payee details? Should I always register an account before transferring funds? Is there any way to avoid the process of payee registration for one time payments?

User can send funds using ‘Quick Transfer’ where the user can send money to the beneficiary by providing his mobile number or email ID OR can also use mCash, using which they can send a passcode to the beneficiary and the beneficiary can enter his account details and passcode and receive funds.

ENQUIRY SERVICE

43. Can I view the transactions relating to my account?

Yes, Mini statement allows you to view a summary of your last 10 transactions.

REQUEST

44. How will I get my cheque book if I send the request by mobile banking?

The cheque book will be delivered to the address registered with the Bank. If you do not get the cheque book within 5 days please contact your branch. For any reason if your request is rejected, kindly check up with your branch and ensure that the account is opened with cheque book facility and the account remained operative.

BILL PAY

45. What are the facilities available under Bill Pay?

You can pay your utility bills like electricity, Telephone, Mobile. You can also pay insurance premium and make donations also through this functionality. You can user options ‘View and Pay Bill’, ‘Pay without Bill’ and ‘Postpaid Bill Payment’.

46. What should I do to make a bill payment?

You have to register the billers through “Add Billers” to whom you would like to make payment through ‘View and Pay Bill’ facility. Also use the options ‘Pay without Bill’ and ‘Postpaid Bill Payment’ under ‘Bill Payment’ menu to pay bills without adding billers.

47. How do I know the billers who would accept the payment through your services?

Open the mobile banking application, choose Bill Payment menu and select Add Billers menu > Select Biller Location to get the list of Billers to whom payment can be made through our Mobile Banking Services.

48. Once I know that the biller is available under your services, can I proceed to make the payment?

Yes, you can do bill payment through ‘View and Pay Bill’ for already registered billers.

49. Can I proceed to make the payment without adding billers?

In the mobile banking application select Bill Payment, chose either ‘Pay without Bill’ or ‘Postpaid Bill menu to pay bills without adding billers.

50. I am in receipt of the format. Shall I proceed for registration of my Biller?

Yes. Choose Bill Pay from Main menu and select Add Billers. Choose ADD from the options and enter the biller name, a nick name (for your identification only), and the consumer details required for the particular biller separated by comma. Please be guided by the format you received. You will get a SMS regarding the outcome of your response.

51. Is that all required for paying my bill?

Once you are registered with the biller you will receive the bill details over your mobile which would denote, apart from other things, the BILL ID. Please note to enter only this ID before you make payment and the ID you would have received in the physical notice/Bill would not facilitate payment through our Service. Hence before you make the payment you are advised to view the bill for noting the BILL ID and then proceed for payment.

52. Can I pay the bill at a future date?

Yes, you can pay at a future date also, but at least three working days before the last day mentioned in the bill. The default option is pay now. But once you choose the ‘Schedule’ option, you get the option to pay later as well. Please input the date of payment and press OK. You will get a response "Bill scheduled for "ddmmyyyy". On the scheduled date, after the processing of your instruction you will get a message "Rs.nnn/- received for Bill Desk.

53. I had given instructions for paying the billers on various dates? How would I cross check?

You can view all such bills by selecting "View Scheduled Bills" and sending your request with your MPIN.

54. How can I cancel a scheduled bill?

When you have scheduled a bill for payment you would have received a T-ID. You have to enter this T-Id for cancellation and send your request after confirming with your Login Password.

55. Will I be charged for biller registrations? Will I be charged for paying bills through State Bank Anywhere?

No, SBI provides this service (adding of a biller and bill payment) free of cost. However, you have to pay SMS charges to your service provider as per the plan availed. Please contact your Service Provider to know the exact cost for SMS.

56. Can I pay someone else's bill? Can I make a payment on behalf of someone else?

Yes, provided you have registered the billers.

57. How will I find out when new billers start offering bill payment through the SBI Mobile application?

You can find out billers that are supported by following these steps:

Select Bill Pay from the main menu
Select Get Help

You can search by City, Category and Biller Name. For example, to search for utility type billers enter (Mumbai/ Chennai/ Delhi/Kolkata for the metros and the name of the state in case of other cities) in the City field and utility in the Category field.

Invoke the "Get List" option to get the list of billers including Biller Name.

58. If I register for payment of a bill over mobile, can I pay in person?

Yes, you can pay your bills using the traditional channels. Registering for or using State Bank Anywhere does not in any way restrict you from making your payments in person.

59. How do I stop receiving an electronic bill?

To stop receiving an electronic bill, you simply need to delete the biller from the list of billers.

Follow the steps below to delete a biller:

Select Bill Pay from the main menu
Select Add Billers
Select the biller you desire to delete from the list available
Select Delete from Menu.
Enter MPIN and initiate the delete request
Select Delete from Menu.

You will stop receiving your electronic bills as soon as the biller updates the information, which would typically be from the next billing cycle.

60. When should I make a payment so that it reaches a biller before its due date?

Ideally you should make your payment at least 2 working days before the bill due date for the payment to reach your biller in time. We would urge you not to wait till last date, but make the payment well in time to avoid any biller-service disruption or delayed payment charges.

61. Will I still receive paper bills after I begin receiving electronic bills through State Bank Anywhere?

Yes. You will continue to receive paper bills as you currently do.

62. Do I have to pay the entire bill amount?

You can make a payment either in full or in part depending upon whether the concerned biller provides you with that facility. For instance, currently, you can pay your Vodafone bill in part, but need to pay your MTNL bill in full.

63. Can I pay my SBI credit card bill using State Bank Anywhere?

Yes, SBICARD is a supported biller and you can pay your SBI credit card bills.

64. I have added and deleted billers several times. How can I get information regarding the billers that are registered?

Go to Bill Pay> Add Biller >Option > Fetch my Billers > enter MPIN> send request. You will get a SMS with the nicknames of the billers that are registered by you.

TOP UP & RECHARGE

65. I am sending request for mobile top up but I am getting a SMS that the amount has been reversed. What is wrong?

You may not be sending the request for the correct amount as per the plans of the prepaid mobile. Please find out the correct amount for the plan from the service provider and send the request again.

66. How is the Top-up from mobile phone different from the mobile recharge through recharge codes?

Under Top up & Recharge > Mobile Recharge, you do not require to enter recharge codes of pre-set denominations. You can enter the amount as per the plan of your prepaid connection and submit your request through your Mobile Phone. Top-up will be done as per plan from the service provider

67. Is there a charge for using this facility?

No, SBI provides this facility free of charge for its customers.

68. Is registration a pre-requisite for Mobile Top UP?

No separate registration is required for top-up through Mobile. You can top up any mobile number through 'Top up & Recharge > Mobile Recharge ' menu.

69. What is the min and max amount I can top up through this service?

Please check with your mobile operator for the same. The amount to be topped up should be as per the plan of the prepaid connection.

70. When will my Bank Account be debited?

Your bank account will be debited immediately.

71. Will I get the same talk-time validity as I would at the local retailer?

Yes. You will get the same talk-time and validity as you would get at your local retailer based on service provider.

72. Can I know what is the talk-time and validity that I will get before I do the top up?

Please check the same with the mobile operator's Call Centre or on their website.

73. How long does it take for me to complete a Top-up?

Normally, your mobile will get topped-up in less than 5 minutes. However, at times, due to network congestion, it might take up to 2 hours. If it is not successful, you will get a message that the amount is reversed and your account will be credited.

74. Will I receive a confirmation for completion of top-up through the facility?

Once the top-up is completed, you will receive a confirmation message from the operator as well as from SBI.

75. What if I do not get any confirmation message from the operator?

Once the top-up is completed, you will receive a confirmation message from the operator. In case of non-receipt of confirmation message, please check the talk-time limit of the mobile phone that you have topped up. If the talk-time does not increase, please contact your operator.

76. Can I top up when I am on roaming?

Yes, you can.

77. How can I top up while I am traveling abroad?

If you are enabled for International roaming, you can top up your mobile phone using this facility. However, please check the cost of SMS on International roaming.

78. What will happen if, by mistake, I have entered the wrong mobile number during Mobile Top Up and my account has been debited for the same? How do I get the amount back?

In case the mobile number entered by you was a valid number, that number will get topped up and the amount cannot be refunded. In case the number entered by you was not a valid number, the amount will be reversed and your account will be credited.

79. When can my request be invalid?

A request will be invalid on account of following reasons:

Non existing mobile number /Postpaid mobile number
Incorrect amount as per the plan of the prepaid connection of service provider.

80. How do I top up my DTH connection?

For receiving Direct Top up for your DTH, the following steps are to be followed.

Select Top Recharge from Main Menu > choose DTH Recharge > Select DTH service Provide from dropdown.

Enter ‘Viewing Card Number’ and ‘Amount to be recharged’.
Select ‘Debit from Account’ > Submit and Confirm. Your DTH account will be directly topped up.
Enter the amount of top up in the amount field. For

Tata Sky and Dish TV minimum top up is Rs 200/-

For Sun Direct top up can be done for Rs 25/100/110/133/200/300/328/400/500/1000.

For Big TV minimum top up value is Rs 10/-.

Please note: The denominations are subject to changes that may be announced by the service providers.

M-COMMERCE

81. How do I pay the premium on SBI Life Insurance policies?

From the Main Menu, select M-Commerce and choose 'SBI Life' - enter the policy No, the policy holder's date of birth, the exact amount of premium and the account to be debited for the payment and Submit & Confirm. Please note that for the payment to be successful, enter the particulars (Policy number, date of birth, amount) correctly.

82. I forgot to pay the premium on the due date and I am not sure of the penalty. Is there any way out?

Yes. You enter the premium amount that is normally due and get a SMS that the amount is wrong and the correct amount of premium with penalty is Rs.nnn. Please note the advised amount and pay accordingly.

83. What is Merchant payment?

Presently the options are available for;

Receiving Direct Top up for your TataSky/BigTV/DishTV/SunDirect/ DigitalTV/ Videocon d2h connections.
Make payments for goods/ services purchased online over mobile applications.

84. How can I Top-up State Bank Wallets?

You have to login to State Bank Anywhere application, navigate through Top-up & recharge >> Top-up of State Bank Wallets, select Wallet Type as “BUDDY”, enter ‘Mobile Number’ and ‘Amount to be Recharged’, also select Debit account and tap on submit & confirm.

Otherwise got to menu mCommerce >> Merchant Payment, enter Merchant Name as “BUDDY”, Merchant Data as “10-digit Mobile Number”, enter ‘Amount to be Recharged’ and select Debit account and tap on submit & confirm.

SETTINGS

85. I have changed my SIM. Can I continue to use the same handset for mobile banking services?

Yes, first register your mobile number with Branch and you can change the mobile phone number post login through 'Profile Settings' and choose 'Change Mobile Number'. Enter your new mobile number and reenter to confirm, click on Change. You will receive a confirmation message on your old Mobile number and after that use the services only with the new SIM.

86. What if I change to a new mobile phone?

You will have to undergo the registration process on providing the login credentials. The activation code automatically gets detected by the App and user gets activated in the new mobie device.

87. Can I access from multiple mobile phones or only one mobile phone?

No, it is mobile bound. You can only access in the device in which you are registered.

88. What are the requirements for accessing State Bank Anywhere?

A smart phone with Android (OS 2.3 or above) and/or Apple (with IOS 4.1 or above) and/or and Windows (OS 8.1 or above)
Internet connectivity like GPRS/EDGE/3G/Wi-Fi.
SBI Debit card or Internet Banking User Name and Password.

TROUBLESHOOTING & TECHNICAL SUPPORT

89. What happens if my phone gets hung when I am in the midst of a transaction?

Switch off the mobile and switch it on. Log in to the application using your User ID.

90. What happens if my phone gets switched off during a transaction?

Switch on the phone and start using the application from the beginning.

91. I am not getting a response when I click on the application icon on my handset. What do I do?

The application requires a free memory space of 20MB. Please ensure that free memory is available in your handset before you download the application.

92. Is this service available in other languages?

Currently the service is available in English and Hindi. Change Language option may be used to switch language.

93. How do I log out of the application?

You can log out of the application by choosing Logout icon from the top right corner otherwise by clicking back button from Home page.

94. I want to download the application afresh. Do I need to remove the current mobile application that is running on my mobile phone?

You may uninstall the existing application and download smartphone applications only from respective App Stores.

95. Can I avail of this service from outside my city of registration/telecom circle?

If you have national roaming facility from the Cellular Service Provider, you can avail this service from anywhere in India for SMS and GPRS based Mobile Banking. However, if you are traveling overseas, the services will be available only if you have international roaming. However, please check the SMS charges in such cases.

96. What precautions do I need to take for accessing Mobile Banking?

Please note the following:

After receiving the SMS with User ID and default password,immediately log on to Mobile Banking and change your default password
Please don't disclose your User ID and Password to anyone.
Please change your Password at regular intervals
Please don't use obvious passwords (like name, date of birth, etc.).

97. I have a Dual SIM phone. Whenever, I try to login to State Bank Anywhere, I get an error “Unable to connect…Please check your device network connectivity...” what should I do?

Kindly ensure you have a working network connectivity in either of the dual SIMs.

Ensure that your primary SIM (1st SIM) is enabled for network connectivity (2G or 3G). In case, it is not, kindly swap the SIMs and try logging into the application.

98. My application gives an error “Invalid Username and Password” what should I do?

Ensure you have an active SBI retail Internet banking username/User ID and password.
The application is currently available for State Bank of India retail internet banking customers only.

99. What action should I take when the Application Unable to download. With the Error – 491?

Kindly Go to Settings on your phone >> Accounts.
Delete the Google Account.
Restart your device.
Add the Google Account back.

After successful completion of the above, launch the application again and login.

Suggestions/Queries?

Please post feedback, Suggestion and queries on application pages of the application stores at the feedback section. This will to enable us to improve the service.

Email Address:mb.support@sbi.co.in