1. When will I receive my ATM-cum-Debit Card?

You will receive your Card within 7 working days after submitting the request, directly by Speedpost at your recorded address.

2. What is the validity of ATM-cum-Debit Card?

Card is valid till the expiry date is printed on the Card.

3. What are the charges associated with my ATM-cum-Debit Card?

Please visit https://bank.sbi for the details of charges associated with your ATM-cum-Debit Card.

4. When ATM-cum-Debit card is lost or misplaced what immediate step to be taken?

Please keep a separate note of Card number and associated account number in a place readily accessible. Immediately block the Card if it is lost, misplaced or stolen. Blocking of Card will safeguard cardholder from any misuse of the Card. Card may be blocked using any one of the following channels:

• Through SMS – By sending SMS "BLOCKXXXX" to 567676 from the registered mobile number (XXXX is the last 4-digits of Card).
• Through 24 x 7 helpline (1800-1234, 1800-2100, 1800-11-2211, 1800-425-3800) or Toll Number 080-26599990 - The Contact Centre will ask for certain information about the Cardholder before blocking the Card to ensure that it is not used fraudulently by any person.
• Through SBI Quick mobile application - Card can be blocked using option "ATM cum Debit Card". The Cardholder is required to operate the SBI Quick mobile application through their registered mobile number only. For blocking, the Cardholder will require the last 4 digits of Card.
• Through SBI Anywhere mobile applications - Card can be blocked using the menu "Debit Card Hotlisting" under ‘Services’ available under post login page and be guided by options on the screen. Alternatively, Card can be blocked using option "Card Blocking" on the pre-login screen.
• Through Internet Banking - Card can be blocked if the Card Holder is internet banking user. The functionality is available at post login >> e-services >> ATM Card Services >> Block ATM Card. Follow the menu options to complete blocking of your Card.
• Through SBI Branch – Please visit any nearest SBI Branch with a written request to block your lost or stolen Card.

5. How to manage your ATM-cum-Debit usage functionality?

• Your Card comes with a pre-set limit for purchase transactions (i.e., at merchant establishments or online) and for cash withdrawal limits at ATMs. Bank is providing you the option for setting your channel wise (i.e., for usage at ATMs, merchant establishments and over online) usage limit (Only below the pre-set limit is allowed) through internet banking (Post login >> e-services >> ATM Card Services).
• Your Card when received can be used at any channel (i.e., for usage at ATMs, merchant establishments and over online). However, Bank is providing you the option for disabling/enabling channel (i.e., for usage at ATMs, merchant establishments and over online) of usage based on your requirement through internet banking (Post login >> e-services >> ATM Card Services) and through SBI Quick mobile application using option "ATM cum Debit Card".
• Your Card when received can be used for domestic and international transactions (applicable only for international Card variants). However, Bank is providing you the option for disabling/enabling use mode (i.e., domestic or international) based on your requirement through internet banking (Post login >> e-services >> ATM Card Services) and through SBI Quick mobile application using option "ATM cum Debit Card".

Some of the facilities are also available through SMS, please refer to the welcome letter sent along with Card. The above facilities can also be availed by giving a written request at any nearest SBI Branch with a service charge.

6. What are the basic safety tips that a cardholder must follow?

• Please follow the instructions mentioned on the welcome letter sent along with the Card for generation of the Personal Identification Number (PIN), it’s a 4 digit number, which is required to operate the Card.
• Never use a PIN that could be easily guessed, e.g., day and month of your birth, first or last four digits of telephone number, string of same numbers etc.
• Please memorise the PIN and do not write your PIN on the Card or anywhere else.
• Never keep your Card and PIN together.
• Please keep the PIN secret and do not disclose the PIN to anybody including your family members and close relatives.
• Please change your PIN at regular intervals. Preferably, change it every quarter. In case you have a reason to suspect that someone may have accessed your PIN, please change your PIN immediately.
• Giving your Card and disclosing PIN to someone is like giving a blank signed cheque.
• Please refrain from taking help from any stranger while doing ATM transaction.
• Please beware of "Shoulder Surfing", i.e., shield keypad while entering your PIN from onlookers by using your body. Once you complete your transaction, ensure to collect your Card before leaving.
• Please do not allow any other person to enter the ATM room when you are transacting at the ATM and similarly please wait outside for your turn if ATM room is occupied.
• These particulars will be required for blocking your Card in case it is lost or misplaced or stolen.
• Be alert. If you find signs of any external fittings or loose wiring at the ATM, please do not use the ATM and report to the nearest Bank Branch/ Contact Centre.
• Never share your Card number, CVV (Card Verification Value), CVC (Card Verification Code), CVD (Card Verification Digit), PIN, OTP (One Time Password), expiry date, etc. with anyone, even if the person claims to be a bank employee or to any email soliciting the information or to any telephonic survey.
• Please use SBI Quick mobile application as a personal security tool for managing channels and usage of your Card. The app can be downloaded from Google Play Store, Apple Store, etc.
• Always use your Card only on a secured network and reputed website over the internet to avoid any possible misuse.
• In case your Card is expired, ensure that you destroy the same by cutting it into multiple pieces across the magnetic stripe and EMV Chip.
• Never hand over the consignment containing your Card, once delivered to you, back to the delivery person under any pretext.

7. How to take care of your ATM-cum-Debit Card?

• Your Card is very important and must be kept safely.
• After receipt of your Card, please sign immediately on the signature panel on the reverse of your Card.
• Store your Card in a secure place where you will immediately know if it is missing.
• The black magnetic stripe on the reverse of your Card and EMV Chip contains financial information and needs special handling. Do not keep your Card in an area where it will be exposed to a continuous magnetic field.
• Please ensure that your Card is used at merchant locations in your presence only.
• Never leave your Card unattended, e.g., in your car, in a hotel room or at work.
• Please handle your Card carefully so as to avoid any physical damage to magnetic stripe and EMV chip.
• Always keep track of your Card's transactions by using the Account Statement.
• Always notify your Home Branch, in writing, if there are any changes in your employment and/or residential address, telephone numbers and mobile number.