State Bank Secure OTP App - FAQ


"State Bank Secure OTP App" is an OTP generation App for Internet Banking transactions (INB) done through Onlinesbi and Yono Lite

1. Who can use the application?

Any internet banking user can use the application for generating OTP for INB related transactions/activities.

2. I am an INB user with enquiry rights only. Can I use the application?

Yes. All INB users can use the Secure OTP App.

3. What is the use of the application?

The application will replace the need for receiving the OTP for INB transactions via SMS. OTP can be generated using the application after it is registered. The application will provide OTP with Internet connectivity only.

4. How do I get the application?

The applications is available in the market place of Android and iOS.

5. How do I register for this application?

Registration process:

  • Download and open SBI Secure OTP app, enter username and select SIM 1 or SIM 2 to register SBI Secure OTP application. No SIM selection required in case of single SIM.
  • A message will be shown on the screen regarding sending an SMS from the device for validating mobile number.
  • Click on ‘Proceed’ button and an SMS containing a unique code will be sent from the device to a pre-defined Number. Kindly note that for sending the SMS standard SMS charges are applicable as per your SMS plan.
  • Enter password and click on ‘Proceed’. Accept the Terms & Conditions for registration by selecting the check box and click ‘Ok’ button.
  • An OTP will be sent to the registered mobile number.
  • Enter the OTP received and after OTP validation, user will be asked to set the MPIN for SBI Secure OTP app.
  • After that an activation code will be sent to the registered mobile number. This activation code is valid for 10 minutes.
  • User has to complete the activation by login to OnlineSBI.

Activation Process at OnlineSBI:

  • Login to OnlineSBI, go to profile section and click on Activate Secure OTP link.
  • Enter the activation code received.
  • User registration to SecureOTP app will be completed after successful validation of activation code.
  • Please note that mode of OTP authentication for Internet Banking/Yono Lite will changed to State Bank Secure OTP. User will no longer receive OTP over SMS.
  • Login to SBI Secure OTP application using MPIN.

Note: Ensure the same SIM is in place for generating Secure OTP that was used at the time of registration.

6. Can I use the application in multiple mobile phones?

No. Once you have registered for the application in one device the same device has to be used for generating OTP

If you wish to register from another mobile then insert the same SIM in the new handset and follow the registration process mentioned in Question no. 5.

7. What if I lost my phone where the Secure OTP App has been registered? How do I perform INB transactions now?

Kindly block your SIM and once you procure the new SIM from the telecom operator, kindly use the same SIM in new mobile handset and follow the registration process.

8. What happens if I forgot my mPIN for the application?

After 3 invalid attempts to login to your application or upon clicking on ‘Forgot MPIN’, you will be redirected to app launch page and you will have to re-register for Secure OTP application by following the above given registration process.

9. What are the options available in the SBI Secure OTP App?

You can generate Online OTP using the application. There is a settings menu where there is a facility to change your mPin and de-register from SBI Secure OTP app..

10. How do I de-register the application from mobile?

You can either click on the de-register option provided in the ‘Settings’ menu within the application or go to Onlinesbi “Profile >> High Security Options” to de-register from the SBI Secure OTP App.

Please note that after de-registration you will start receiving the OTP in your mobile number that has been registered with INB.

11. Will this application generate OTP for my Yono Lite SBI App also?

Yes. Once you have registered the SBI Secure OTP application, all transactions that require OTP done through Yono Lite SBI version 4.2.0 and above will prompt for online mode of OTP to be chosen. You can use your SBI Secure OTP for generation of the OTP for such transactions.

Please note that if you are using an older version of Yono Lite SBI it is recommended that you update the same by visiting the application market place. You will no longer receive OTP through SMS for the transaction done through Yono Lite SBI.